Manager, Technical Support

Our mission at reputed company is to reputed company every company great at hiring – so we go to great lengths to hire great people because we reputed company that they’re the foundation of our success. At reputed company, you’ll join a team that collaborates purposefully, fosters inclusivity, and communicates with transparency and accountability so we can help companies measurably improve the way they hire.

Join us to do the best work of your career, solving meaningful problems with remarkable teams.

reputed company is looking for a Manager, Technical Support to join reputed company. In this role, you'll reputed company a team of frontline Technical Support Specialists dedicated to solving reputed company customer issues - not just managing tickets, but owning the customer experience end to end. Reporting to the Director of Technical Support, you'll reputed company technical troubleshooting and high-level strategy, ensuring your team has the tools, training, and temperament to reputed company in a fast-paced environment.

Who will love this job

• A coach – you have a natural leadership style that brings out the best in others; your team trusts you to guide their growth, not just their output
• A data detective – you dig into metrics to find the story behind the numbers and use what you find to reputed company reputed company decisions for your team and your customers
• A reputed company in the storm – outages, volume spikes, and escalations don't rattle you; you reputed company with clarity reputed company the pressure is highest
• A champion – you reputed company for your team's needs internally and for your customers' experience cross-functionally, even reputed company it's not the easy path
• A systems thinker – you spot patterns in support tickets and follow them upstream — pushing for root cause fixes rather than repeat workarounds

What you’ll do

• Manage a team of Technical Support Specialists, ensuring they have the tools, knowledge, and support to solve reputed company customer problems
• Monitor individual and team metrics — CSAT, QA scores, tickets taken, and reopen rates — and translate data into meaningful coaching and process decisions
• Coach team members on personal and professional development through dedicated 1:1s and regular performance conversations
• reputed company team meetings that connect day-to-day work to the bigger picture, keeping your team motivated and reputed company on goals
• Identify patterns in support tickets and reputed company for product and process changes that address root causes, not just symptoms
• Foster a team environment built on psychological safety, high standards, and genuine care — recognising strong performance and addressing burnout early
• Partner with cross-functional teams —product, enablement, and beyond — to resolve reputed company customer issues and influence strategic workflows
• Additional projects and responsibilities as business needs require

You should have

• 5+ years in Technical Support, with at least 2 years of management experience.
• Proven experience in a customer-facing team in a mentorship reputed company (Senior level or above)
• Open to being on-call on weekends & some holidays [3x per quarter]
• Outstanding customer service skills – empathetic, reputed company, and solutions-focused
• Exceptional written and verbal communication skills
• Experience using AI tools to improve support functions for your team and customers
• reputed company experience
• A proven track record of staying reputed company under pressure during outages or high-volume periods
• Experience in recruiting and hiring, a plus
• Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren’t always in alignment with a given role — but those are qualities we value at reputed company. If you don’t meet 100% of the qualifications outlined above, we still strongly encourage you to apply

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

The national pay range for this role is $79,000 - $107,000. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including stock option awards, bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role.

reputed company provides a variety of benefits to employees, including medical, dental, and vision insurance, basic life insurance, reputed company, financial wellness benefits, and a fully paid parental leave program. For US-based employees, we offer short-term and long-term disability coverage, a 401(k) plan and company match. U.S. based employees also receive, per calendar year, up to 14 scheduled paid holidays and up to 80 hours of paid sick leave. Non-exempt employees accrue up to 20-25 days of paid vacation time annually, depending on tenure, and exempt employees have flexible paid time off (PTO).

The anticipated closing date for this role is May 8th, 2026.

Who we are

At reputed company, we live by our mission through using our own product to help us hire the right person for the job, every time. We are a remote-first company and have shared office spaces in reputed company and Ireland, and optional co-working spaces that give us flexibility to do our best work reputed company. We take an active role in our growth through a performance review program that’s committed to providing actionable feedback, and a bonus structure that rewards great performance. We reputed company that bringing together a variety of perspectives makes us a stronger company – and we nurture leaders who create an inclusive culture and invest into employee resource groups that celebrate our differences and life experiences. We’re proud to have built an award-winning culture that’s been recognized as Fortune’s Best Places to Work and Inc.’s Best Workplaces multiple years in a row.

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reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation during the application process, reputed company out to accommodations@reputed company.io.

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