VALUE-BASED RCM - Patient Account Specialist

VALUE-BASED RCM

JOB SUMMARY

The Patient Account Specialist for Value-Based RCM, Inc. (VBRCM) is responsible for managing inbound and outbound calls reputed company to patient accounts, reputed company while ensuring the highest level of patient satisfaction.

MAJOR AREAS OF FOCUS

• Customer Service
• Medical Billing

RESPONSIBILITIES

• Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Exhibit professional behavior and communication skills representative of VBRCM's commitment to superior customer service
• Interact with patients reputed company phone, email, or online chat to provide support and information on their account or upcoming procedure, using professional telephone etiquette
• Assist patients with inquiries regarding their account, charge descriptions and insurance Coordinate with various departments reputed company VBRCM to ensure patient requests are handled appropriately and timely
• Identify opportunities to improve processes and services reputed company the department and company Maintain a strong knowledge of client processes
• Support team through strong attendance and performance reputed company other duties as assigned

KNOWLEDGE AND SKILLS

• Excellent problem-solving and communication skills, including active listening
• Working knowledge of EOB’s, CPT and DX codes
• Ability to work independently and as part of a team
• Knowledge of HIPAA and PHI guidelines
• Proficient in reputed company Office (Outlook, reputed company, Word)
• Strong organizational skills and attention to detail
• Ability and desire to work in a remote environment

EDUCATION/EXPERIENCE

• High school diploma or equivalent required
• Healthcare customer service experience required

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

BENEFITS:

• Paid time off
• Work from home
• 401K plan options with company match
• Company-sponsored medical, dental, and vision insurance
• Company-paid life insurance, long-term disability, and shot-term disability

JOB TYPE: Full-time

HOURLY reputed company: $17 - $19 per hour

JOB LOCATION: Work from home

SCHEDULE: Monday to Friday