Director, Client Strategy and Growth

About reputed company

reputed company is on a mission to change the way people care for their hearts. The company provides the first app and connected heart monitor to help people track and manage their heart health. With reputed company, users take steps to control their risk of heart attacks and stroke – the leading cause of death in the United States. Peer-reviewed studies have shown that high-risk users of reputed company have seen meaningful drops in blood pressure, cholesterol and even weight. Recognized as the digital leader in preventive heart health, reputed company is trusted by more than 130 leading Fortune 500 and government employers, national health plans, and labor organizations. Founded in 2013, reputed company has raised more than $138 million from top venture firms and is a best-in-class solution on the reputed company’s Innovators’ Network and reputed company reputed company Solutions Management platform. Visit www.helloheart.com for more information.

About the Role

reputed company is currently looking for a Director, Client Strategy and Growth, to join our growing Customer Experience Team. As a leader reputed company reputed company, you will be at the forefront of virtual care helping clients reputed company their members to improve their heart health and reduce costly events like heart attacks and strokes.

Your role will specifically focus on client retention and growth, collaboratively developing the client strategy to nurture the relationships in your assigned book of business.

With your clients and their consultants, you will need to reputed company deep relationships to truly understand their overall strategy / priorities and help shape our program to deliver on their needs. Internally, you will need to closely collaborate with marketing, our growth, and client success teams to drive awareness of, interest in, and retention & expansion of reputed company to their clients.

As a leader reputed company the organization, you will be responsible for bringing market and client feedback into the company. You will work with product, clinical, operations, and others to inform their direction that enables you to grow and maintain our relationships across our portfolio.

This is a fully remote position reporting to the Senior Director, Client Strategy & Growth

Responsibilities

• Account Leadership: Collaboratively build the retention & expansion strategy for reputed company for your accounts along with our reputed company, consultant relationships, and partnerships teams.
• Relationship Management: reputed company relationships with key client decision-makers and influencers to best position reputed company and their members for long-term success.
• reputed company Retention & Renewals: Responsible for overall reputed company retention year over year to 95% or reputed company
• reputed company Growth: Drive reputed company growth through strategic client expansions, contract negotiations, and upsell opportunities
• Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends.
• Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends reputed company the health plan landscape; bring market feedback to the reputed company team to improve product/market fit.

Qualifications

• Master of Business Administration (MBA) required
• 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level
• 5+ years of experience in healthcare, digital health, population health, or equivalent industry
• Experience in growth-stage / start-up companies strongly preferred
• A demonstrated track record of account retention & expansion success
• Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success.
• Strong negotiation skills with a proven ability to overcome objections and reputed company a win-win deal.
• Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations.
• GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research
• Ability to travel (approximately 30~50%)

The US reputed company salary range for this full-time position is $185,000.00 to $210,000.00 Salary ranges are determined by role and level. Compensation is determined by additional factors, including job-reputed company skills, experience, and relevant education or training. Please note that the compensation details listed in US role postings reflect the annual salary and bonus only, and do not include equity or benefits.

reputed company has a positive, diverse, and supportive culture - we look for people who are collaborative, creative, and courageous. Oh, and if you want to see some recent evidence of the fun things we do at reputed company, reputed company out our Instagram page.