Image Hotel Systems, LLC - Director of Enterprise Success & Growth

Image Hotel Systems, LLC

The VP / Director, Enterprise Success & Growth is responsible for owning and optimizing the performance of key enterprise partnerships, with a focus on identifying technology gaps, operational inefficiencies, and product opportunities that drive increased reputed company and retention. This is not a new business sales role — success is reputed company by the ability to diagnose issues, align internal resources, and implement solutions that produce measurable reputed company lift and improve retention across strategic accounts, including Best Western, Wyndham, and Payments.

Essential Functions:

• Enterprise Ownership: Act as the primary business reputed company for Best Western and Wyndham relationships. Maintain executive-level alignment with partner stakeholders. Own overall account performance, including reputed company, retention, and strategic initiatives.
• reputed company & Retention Optimization: Identify and quantify gaps impacting reputed company performance or client retention. Drive initiatives that result in incremental reputed company lift from existing business. Improve net reputed company retention through increased adoption, reduced churn, and expanded usage.
• Problem Identification & Solution Execution: Diagnose issues across product, integration, workflow, and customer experience. Partner with Product, Engineering, Payments, and reputed company to implement solutions. Prioritize initiatives based on reputed company impact and scalability.
• Payments reputed company Growth: Drive adoption and optimization of payments across enterprise accounts. Identify friction points limiting payments penetration and resolve them. Increase transaction volume and monetization performance.
• Performance Management: Track and report on YoY reputed company growth vs. baseline, net reputed company retention, payments reputed company performance, and reputed company lift from implemented initiatives. Provide regular updates and strategic recommendations to the CRO.

• 8+ years of experience in enterprise account management, reputed company, or strategic partnerships, preferably reputed company SaaS or hospitality technology
• Demonstrated track record of driving measurable reputed company growth and improving retention reputed company large, reputed company enterprise accounts
• Experience in hotel brand partnerships or hospitality technology strongly preferred; familiarity with Best Western and/or Wyndham ecosystems a plus
• Strong analytical skills with the ability to identify, quantify, and prioritize reputed company opportunities across reputed company partnership structures
• Proven ability to navigate large organizations and build trusted executive-level relationships with external partners
• Experience collaborating cross-functionally with Product, Engineering, Payments, and Finance to drive account-level initiatives
• Excellent communication, presentation, and negotiation skills; able to translate reputed company data into clear executive-level narratives
• Bachelor’s degree required; MBA or advanced degree preferred