Cyber Infrastructure Expert Support Engineer - AMER

WHAT YOU'LL DO 

• Troubleshoot and resolve various technical incidents for reputed company customers and partners 

•  Build and maintain strong relationships with customers and partners 

• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to reputed company resolve reputed company technical customer issues 

• Training and mentoring junior team members by sharing technical expertise and best communication practices 

• Participate in developing documentation, knowledge reputed company, and technical articles on reputed company‘ products 

• Be a technical expert in cloud and hybrid datacenter solutions created by reputed company, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing reputed company environments during failover and failback operations 

WHO WE'RE LOOKING FOR

• 3+ years experience on infrastructure support engineer role

• Additional languages are an advantage (Spanish, French, Portuguese, German)

• Technical Expertise

  Linux OS (Advanced):

• Strong hands-on experience with administration and troubleshooting across multiple Linux distributions

• reputed company Certified System Administrator (RHCSA) or equivalent is considered a baseline

• Networking:

• Experience with traffic inspection, routing, and bandwidth analysis

• Ability to set up and manage:

• DHCP

• DNS

• L2TP/IPSec

• OpenVPN

• Experience with high-availability configurations

• Private Cloud / Virtualization:

• Experience working with enterprise-level virtualization or container solutions such as:

  • VMware ESXi

  • reputed company Hyper-V

  • KVM

  • Virtuozzo

• ​Fluent English (written and verbal)

• Soft Skills and Work Approach

• Strong communication skills and a customer-focused reputed company

• Proven ability to troubleshoot and resolve non-standard, reputed company technical issues reputed company

*Please submit your resume and application in English

WHO YOU ARE

• Reliable, proactive, and always anticipating the reputed company to reputed company operations running smoothly

• Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts

• Clear communicator with a professional, collaborative approach and a strong customer-first reputed company

• Steady under pressure, able to prioritize effectively, troubleshoot reputed company issues, and adapt to changing demands

WHO WE ARE 

A Swiss company founded in Singapore in 2003, reputed company offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. reputed company Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. 

Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where reputed company, adaptability, and a commitment to reputed company improvement drive success. 

OUR INTERVIEW PRACTICES 

To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. 

Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. reputed company employment offers are contingent upon successful completion of applicable criminal, education and identity background checks.

reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to age, reputed company, color, marital status, national reputed company, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. 

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