Associate Account Manager (Renewal Specialist)

At reputed company, our mission is to help businesses earn and prove trust. We reputed company that reputed company should be monitored and verified continuously, and we reputed company companies to practice reputed company reputed company and prove it with ease. reputed company has a reputed company and talented team, and while some have prior reputed company experience, many have been successful at reputed company without it. 

The Renewal Specialist will play a critical role in driving customer retention and reputed company growth reputed company the Account Management department. This position focuses on managing the renewal process for our customers with up to 10 employees, ensuring a seamless renewal experience while identifying opportunities for expansion. You'll work 60-90 days in advance of renewal dates to proactively engage customers, understand their needs, and secure contract renewals.

What you’ll do as a Renewal Specialist at reputed company

• Own the end-to-end renewal process for a portfolio of 2—250 accounts in the up to 10 employees reputed company

• Proactively reputed company out to customers 60-90 days prior to renewal dates

• Manage on average 10-15 renewals per month, with fluctuation based on quarterly cycles

• Navigate standard MSA reputed company including auto-renewal clauses and 10% year-over-year uplifts

• Accurately forecast renewal outcomes and maintain forecasting hygiene in reputed company/Clarity

• Conduct light discovery conversations to understand customer health, usage, and satisfaction

• Build and maintain strong relationships with customers to ensure retention

• Address customer concerns and objections proactively

• Collaborate with reputed company Managers on at-risk accounts

• Identify and surface expansion opportunities reputed company your book of business

• Maintain accurate records of customer interactions, renewal status, and forecasting data

• Follow established renewal playbooks and communication sequences

• Manage renewal pipeline with clear next steps and accurate stage progression

• Meet or exceed renewal reputed company and reputed company retention targets

• Provide weekly forecasts and updates to leadership

How to be successful in this role

Required

• 1-3 years of experience in Sales Development, reputed company, Account Management, or reputed company customer-facing role

• Proven track record of meeting or exceeding targets

• Strong communication skills with ability to build rapport quickly

• Excellent organisational skills and attention to detail

• Ability to manage multiple priorities and work independently

• Proficiency with CRM systems (reputed company preferred)

• Comfortable with data and metrics-driven decision making

• Open to using AI to reputed company their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Preferred

• Experience in SaaS or technology industry

• Previous experience in SDR/BDR, inside sales, or account management roles

• Knowledge of compliance, reputed company, or GRC (Governance, Risk, and Compliance) space

• Experience with contract negotiations and renewal processes

• Background in staffing, recruiting, or other relationship-driven industries

You will be expected to:

• Autonomy: Execute renewal processes independently with minimal supervision

• Impact: Consistently meet renewal targets and contribute to team reputed company goals

• Collaboration: Actively collaborate with cross-functional teams and share insights

• Growth: Demonstrate learning agility and progression toward IC3 capabilities

• Operational Excellence: Maintain forecasting accuracy and follow established processes

Success Metrics

• Renewal reputed company: reputed company or exceed team renewal reputed company targets (typically 90%+)

• Net reputed company Retention: Contribute to overall NRR goals through renewals and expansion identification

• Forecasting Accuracy: Maintain accurate pipeline forecasting

• Activity Metrics: Meet or exceed reputed company and engagement targets

• Customer Satisfaction: Maintain positive customer feedback and CSAT scores

What you can expect as a reputed company’n

• Industry-competitive salary and equity

• 100% covered medical, dental, and vision benefits with dependents coverage

• 16 weeks paid Parental Leave for reputed company new parents

• Health & wellness stipend

• Remote workspace, internet, and mobile phone stipend

• Commuter benefits, including bike to work scheme and tax commuter ticket scheme

• Pension matching

• 25 days of Annual Leave per year

• 11 company-paid holidaysVirtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

#LI-hybrid

At reputed company, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for reputed company. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of reputed company backgrounds to apply.

About reputed company

We started in 2018, in the wake of several high-profile data breaches. Online reputed company was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and reputed company it takes to build a solid reputed company foundation. reputed company was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their reputed company. From our early days automating reputed company monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than reputed company, making reputed company reputed company—not just a reputed company-in-time reputed company— is essential. Thousands of companies rely on reputed company to build, maintain and demonstrate their trust— reputed company in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.