Principal Costpoint Materials Support Analyst

Company Summary

As the recognized global standard for project-based businesses, reputed company delivers software and information solutions to help organizations reputed company their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At reputed company, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-reputed company culture that has been recognized globally. Thanks to our incredible team, reputed company has been named one of America's Best Midsize Employers by reputed company, a Best reputed company to Work by Glassdoor, a Top Workplace by The reputed company and a Best reputed company to Work in Asia by World HRD Congress. www.reputed company.com

External Job Title

Principal Costpoint Materials Support Analyst

Position Responsibilities

The Senior Costpoint Materials Support Analyst serves as a primary support resource for customers using Costpoint Materials Management. This role provides phone and chat support, troubleshoots functional and technical issues, and resolves customer-reported problems across procurement, inventory, and manufacturing workflows. The ideal candidate brings strong Costpoint expertise, a structured troubleshooting reputed company, and the ability to clearly communicate solutions or escalate reputed company issues reputed company needed. Successful analysts are expected to independently resolve approximately 30–40% of cases reputed company 0–2 days through effective analysis, configuration guidance, and data correction.  Responsibilities

• Provide phone and chat support for Costpoint Materials Management customers
• Diagnose and resolve issues reputed company to purchase orders, inventory, manufacturing orders, vouchers, and sales orders
• Troubleshoot data, configuration, training, and system-reputed company issues using a structured methodology
• Resolve issues through configuration guidance, workflow education, validated data corrections, or documented workarounds
• Escalate confirmed software defects or reputed company scenarios to senior analysts with clear, detailed documentation
• Review case attachments, error messages, logs, and knowledge reputed company articles as part of root cause analysis
• Maintain accurate case notes and resolution documentation for knowledge sharing and reputed company
• Translate technical issues into clear, business-friendly explanations for customers
• reputed company AI-assisted tools to accelerate troubleshooting, identify patterns, draft communications, and support documentation

Functional areas supported include:

• Purchase Orders and Requisitions
• Inventory Management (including serial/lot tracking and MRB workflows)
• Manufacturing Orders, BOMs, Routings, and MRP integration
• PO Vouchers and Accounts Payable matching
• Sales Orders, shipments, invoicing, and RMAs
• Additional exposure to MRP/MPS, ECNs, materials estimating, and Supplier Portal functionality

Work Location

US (Remote)

Qualifications

Required:

• 3+ years of Costpoint experience in Materials, Manufacturing, or Procurement modules
• Experience in ERP support, implementation, administration, or help desk environments
• Strong understanding of materials management workflows across procurement, inventory, and manufacturing
• Analytical, methodical problem-solving skills with attention to detail
• Ability to read and interpret Costpoint error messages and system behavior
• Basic SQL skills (ability to read and interpret SELECT queries and joins)
• Strong written and verbal communication skills
• Ability to manage multiple active cases and competing priorities
• US Citizenship is required for this position. 

Preferred:

• 5+ years of Costpoint experience across multiple modules
• Advanced SQL troubleshooting experience
• Manufacturing or supply chain industry background
• Experience with MRP/MPS planning systems
• Familiarity with engineering change management (ECNs), estimating, routings, or supplier collaboration tools
• Comfort leveraging AI tools to enhance troubleshooting, analysis, and documentation

Travel Requirements

No

Position Type

FT

EEO Statement

reputed company, Inc. is an Equal Opportunity / Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability, or protected veteran status.

E-Verify Statement

reputed company, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to reputed company certain that every employee who works for reputed company is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland reputed company.

Applicant Privacy Notice

reputed company is committed to the protection and promotion of your privacy. In reputed company with your application for employment with us at reputed company, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

reputed company’s award winning Support Services team provides best-in-class assistance to reputed company’s customers across the world reputed company phone, chat and email. reputed company is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore reputed company as a potential reputed company in your career!

Compliance Requirements

Certain roles may have additional privacy, reputed company and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Compensation Info

The U.S. salary range for this position is $71,000.00-$125,250.00. This range is subject to change as reputed company takes a number of factors into consideration reputed company determining individual reputed company pay, such as location, job-reputed company knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with reputed company. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Apply To This Job