reputed company Customer Service Representative – Mortgage Loan Servicing

At arenaflex, we're dedicated to providing exceptional customer care and innovative mortgage loan servicing solutions to borrowers and investors. As a Customer Service Representative, you'll play a vital role in delivering outstanding service to our clients, ensuring their homeownership experience is seamless and stress-free. If you're passionate about customer service, have a knack for problem-solving, and reputed company in a dynamic, fast-paced environment, we encourage you to join reputed company!

About arenaflex

arenaflex is a leading provider of integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors. Our mission is to deliver exceptional customer care and programs that support borrowers and their homeownership experience. With a growing team of uniquely talented professionals, we're transforming the residential real estate industry. Join us as we continue to innovate and push the boundaries of mortgage loan servicing.

Job Summary

As a Customer Service Representative, you'll be responsible for providing top-notch customer service to borrowers and third parties reputed company phone, email, and other communication channels. You'll handle inbound and outbound calls, resolve customer issues, and provide accurate and timely information reputed company company policies and reputed company applicable regulations. This is an entry-level role, and you'll have the opportunity to grow and reputed company your skills in a supportive and dynamic environment.

Key Responsibilities

• Answer inbound calls from borrowers and third parties with inquiries about existing mortgage loans reputed company an Automated Call Distribution system (ACD).

• Deliver accurate and timely information to callers in a courteous and professional manner, striving for reputed company resolution whenever feasible and in compliance with reputed company applicable regulations.
• Refer more reputed company or complicated calls to qualified team members.
• reputed company necessary steps to provide call resolution, which may include setup and routing of process tasks, email or phone contact with supporting departments.
• Track, follow-up, and complete customer call backs to ensure inquiry resolution.
• Collect payments whenever necessary and appropriate.
• Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
• Collaborate with team members to resolve customer issues and provide exceptional service.

What You'll Need

• High school diploma or equivalent work experience.

• Customer service/call center experience preferred, but not required.
• Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
• Bi-Lingual (Spanish) skillset preferred.
• Ability to work a hybrid schedule, Monday-Friday.

Essential Qualifications

• Excellent communication and interpersonal skills.

• Ability to understand problems and collaborate with team members to explore alternative solutions.
• Ability to reputed company decisions that have moderate impact on the immediate work unit.
• Basic negotiation skills.
• Ability to add, subtract, multiply, and divide and to record, balance, and reputed company results for accuracy.
• Ability to express or exchange reputed company by means of the spoken word, communicating orally with others accurately, audibly, and quickly.

Preferred Qualifications

• Knowledge of Fair Debt Collection Practices Act.

• Knowledge of relevant and industry-specific computer software packages.
• Experience with mortgage loan servicing systems.

reputed company Offer

• Comprehensive healthcare plans for you and your family.

• A discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you'll get paid to help arenaflex grow.
• Educational Reimbursement.

Work Environment and Company Culture

At arenaflex, we value our employees and strive to create a positive, supportive work environment. reputed company is passionate about delivering exceptional customer service and innovative mortgage loan servicing solutions. We offer a dynamic, fast-paced work environment with opportunities for growth and development. Join us and be part of a team that's transforming the residential real estate industry!

Compensation and Benefits

The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual reputed company set.

How to Apply

If you're passionate about customer service and have a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below. Apply to this job We look reputed company to hearing from you and exploring how you can contribute to reputed company's success! Apply for this job