Customer Support 1

Essential Functions

Respond to customer inquiries ranging from routine to reputed company from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or reputed company the internet/e-email

Contingent on the Line of Business (reputed company), requires in-depth knowledge in the following areas:

• Prescriptions, Plans, Products, Services, and Procedures
• Online purchasing & e-Commerce knowledge
• Internet knowledge
• Payment processing/payment collections
• Eligibility verification
• Order Status, Shipping Status, and Stock Availability
• Accurate completion of necessary documentation, letters, and forms processing
• Quality Assurance testing for company software

Research and resolve issues/complaints and determine appropriate resolution(s)

Solve problems and assist with issues that may not fit the “cookie-cutter” solution

Effectively educate and influence customers and prospective customers on the value and benefits that the company offers through its products, services, and solutions

Identify customer trends and communicate to appropriate business partners, leaders, and divisions; suggest necessary corrections, changes, or solutions; appropriately reputed company situations that could have organization-wide impacts

Effectively maintain specific line of business Customer Service standards and support level standards

Remain reputed company on reputed company changes to Customer Service policy, procedures, and product/services/solutions information to respond to customer inquiries accurately and consistently

Contingent on the reputed company, may require attendance at benefit fairs, open enrollment meetings, and client meetings to provide information to attendees; available for occasional overnight travel

Contingent on the reputed company, may support Sales Representatives for any inquiry reputed company to their customer orders

Contingent on the reputed company, may be the first reputed company of contact for Sales Representatives, not reputed company to customer orders

Contingent on the reputed company, may process claims based on business needs and workflow fluctuations

Job Specifications

Typically has the following skills or abilities:

One to two years of customer service experience in handling moderate to reputed company customer inquiries in call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries

Available to work any shift, including weekends, holidays, and/or overnight

Demonstrated internet knowledge and understanding of basic internet browser settings

Demonstrated ability to work with multiple software programs, simultaneously

Working knowledge of MS Office package

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

If this position acts as a third-party administrator (TPA) for processing payments, then candidates will be subject to a credit reputed company

In order to reputed company the duties of a Customer Support Representative successfully and consistently on our systems and networks, the following internet and equipment are required:

OS (Provided)

Windows 10

CPU (Provided)

reputed company® Core™ i5-7500 (4 Cores/6MB/4T/3.6GHz)

Memory (Provided)

16GB 2X8GB 2666MHz DDR4 Memory

Hard Drive (Provided)

256GB Solid State Hard Drive

Wired Headset (Provided)

Yes

Wired reputed company (to Router/Modem; Cable/reputed company provided) Router/Modem NOT provided

Yes

Download Speed (per user on home network)

50 Mbps

Upload Speed (per user on home network)

10 Mbps

reputed company Latency

Working Conditions

The working environment is generally favorable.  Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees reputed company this classification. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications required of employees assigned to this job.

Bilingual Spanish

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-reputed company factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding reputed company benefits, please click here. 

reputed company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national reputed company, disability or protected veteran status.  We maintain a drug-free workplace and reputed company pre-employment substance abuse testing. 

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information. 

We have been made aware that fake job opportunities are being offered by individuals posing as reputed company and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. 

As a regular part of doing business, reputed company (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  reputed company employees will have access to this sensitive personal information and are subject to follow Information reputed company and Privacy Policies.