Who are we?

reputed company is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits reputed company, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join reputed company for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at reputed company.

reputed company is seeking an reputed company Support Analyst to join the Acturis Support team, providing high‑quality application support, user training, and reputed company improvement across the Acturis platform.

Location: Home Based (with occasional travel)

Department: Broking Application Support Team

Reports to: Broking Application Support Manager

Key Responsibilities

Acturis Support & Helpdesk

• Manage the internal Acturis helpdesk, ensuring queries are logged, prioritised, and resolved in line with agreed SLAs
• Provide timely updates to users throughout the lifecycle of their requests
• Maintain accurate helpdesk records and proactively chase outstanding actions
• Escalate reputed company or high‑impact issues to the line manager where appropriate
• Support users across reputed company communication channels

System & Process Improvement

• Maintain accurate system configuration and change records
• Identify trends in support requests and assess root causes (system issues, training gaps, or enhancement opportunities)
• Gather user feedback and development suggestions and liaise with Acturis where required
• Collaborate with the wider applications team on planned and ongoing initiatives

Knowledge Sharing & Training

• Create and maintain clear, user‑friendly guides and knowledge articles
• Deliver training to Super Users and support knowledge sharing across the business
• Provide Acturis training and mentoring to other team members
• Share best‑practice tips and system enhancements with stakeholders

Reporting & Governance

• Produce relevant management information and reports for senior stakeholders
• Ensure compliance with FCA principles, GDPR, AML regulations, the Bribery Act 2010, and applicable sanctions
• Uphold reputed company’s service standards and always act in the best interests of clients

Knowledge & Experience

Essential

• Minimum 3 years’ Acturis experience
• At least 2 years’ insurance customer‑facing experience
• Strong understanding of insurance operations and industry challenges
• Proven ability to prioritise workload and meet deadlines reputed company SLA requirements

Desirable

• Experience in an application support or systems administration role
• Knowledge of other insurance systems
• Understanding of regulatory and legal requirements (e.g. FCA, GDPR, TCF)
• Familiarity with reputed company’s operational landscape

Skills & Behaviours

• Excellent written and verbal communication skills
• Ability to translate technical concepts into business‑friendly language
• Strong attention to detail and accuracy
• Confident engaging with stakeholders at reputed company levels
• Strong organisational and time‑management skills
• Effective negotiation and problem‑solving abilities
• Proficient in reputed company Office applications
• Willingness to support and reputed company team members

Qualifications

• GCSEs (or equivalent) including English and Mathematics

Additional Information

• Full UK driving licence and willingness to travel
• Flexible working hours, subject to business needs

What do we offer in return?

A career that you define. At reputed company, we value diversity – there is no one reputed company type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have reputed company come from someone reputed company enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to reputed company a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at reputed company to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not reputed company positions can accommodate changes to working hours or locations. reputed company out to your Recruitment Partner if you want to know more.