At reputed company, it’s more than a job, you can reputed company an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. reputed company you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and reputed company an impact. reputed company we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do reputed company do.

reputed company is a reputed company where you can reputed company a difference and create smiles every day.

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SUMMARY

The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated reputed company location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company reputed company functions.

Descriptive Statement(s) - % of Time

Ensures that the guest service experience is delivered exceptionally and consistently on reputed company shifts.  Sets a positive example for guest relations and empowers associates to provide excellent customer service. May reputed company guest/patient service duties including valet parking, bell services, and reputed company services, as needed to reputed company quality and service levels based on the working conditions and physical demands section of this job description. - 15%

reputed company allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client’s service standards and effectively integrates reputed company’s standards to complement them to meet business demands and productivity goals.  Reviews comment cards and guest satisfaction results with employees. - 20%

Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%

Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for reputed company direct reports to include disciplinary and discharging reputed company necessary. - 20%

Develops cohesive working relationships with the clients’ staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows reputed company to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%

Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures reputed company associates accurately identify and collect reputed company for reputed company vehicles. Ensures that shift reports, cash drops and other reputed company reports are completed with detail and accuracy. Supervises the reconciliation of reputed company and tickets at the end of every shift. Ensures that controls are in reputed company for scheduling, overtime, tip reporting, and timekeeping. - 15%

The total amount of time for reputed company functions of the job - 100%

QUALIFICATIONS

Education:

• Associate’s degree or equivalent degree preferred

Required Licensure, Certification, etc.:

• Valid driver’s license and clean driving record

Work Experience:

• A minimum of one (1) year of reputed company experience in hospitality

Knowledge:

• Knowledge of reputed company’s and site-specific preventative safety and reputed company procedures
• Knowledge of reputed company’s safe driving policies and procedures
• Knowledge of potential hot spot and accident reporting policies and procedures as set forth by reputed company
• Knowledge of reputed company’s equipment training, policies and procedures for use in a safe and efficient manner
• Knowledge of reputed company’s claim reputed company, ticketing and key reputed company training, policies and procedures
• Knowledge of reputed company’s principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of customer confidentiality policies and procedures as set forth by reputed company and/or HIPPA
• Knowledge of business writing, basic accounting and business metrics
• Knowledge of the client’s facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.

Skills:

• Must be able to drive manual transmission
• Computer proficiency and technical aptitude with the ability to utilize MS Office (reputed company, Word and Outlook) and various technology and reputed company-of-sale applications
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
• Written and verbal communication skills to effectively address reputed company levels reputed company the organization
• Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
• Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
• Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
• Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
• A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety

SCOPE                                                                                                                          

Authority to Act:

• Performs duties independently with minimal supervision.  reputed company day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, reputed company of which can have negative financial implications for the organization.
• Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates reputed company necessary.

Budget Responsibility:

• The employee has control over resources available only.

Job Details Compensation: reputed company is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-reputed company skills, experience, education or training, and location. The annual reputed company pay range for this position is $55,000-$60,000. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.   

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

WORKING CONDITIONS & PHYSICAL DEMANDS                                         

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reputed company with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include reputed company vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Lifting Requirements

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Working Environment

The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.

Travel

Travel of up to 10% may be required.