Senior Customer Service Representative

Application Deadline:

Address:

Job Family Group:

Provides professional, accurate, courteous, and timely support and guidance to internal business partners and end clients.  Delivers a memorable positive experience as a trusted advisor to stakeholders, providing a source of business process, policy, procedure, product and/or system expertise. Provides extensive business knowledge in an effective, responsible, and timely manner to aid in delivering business results and/or minimizing risk.

• Builds effective relationships with internal and external stakeholders by providing professional, accurate and courteous service in a timely manner.
• Identifies, research and analyze account related issues with the purpose of providing insight, recommendations and determining next steps.
• Keeps up to date on new initiatives and processes, maintaining solid knowledge within subject matter specialties.
• Provides positive service and support for all in-scope business groups, products, policies, and procedures.
• Acts as a liaison coordinating with various areas to effectively satisfy requests or customer concerns in a timely fashion
• Notifies and provides regular updates on operational issues to business partners.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Ensures Incident Management Processes are followed.
• Organizes work information to ensure accuracy and completeness.
• May support change management of varying scope and type; tasks typically focused on execution and sustainment activities.
• Executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

• Verbal & written communication skills – Excellent.
• Organization skills - Excellent
• Analytical and problem-solving skills - Strong
• Ability to thrive in a fast-paced environment
• Collaboration & team skills - Excellent
• PC skills (MS Word, Excel, PowerPoint) - Good
• Between 1-2 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
• Knowledge of the business/group processes/procedures/tools/technology.
• Knowledge of applicable risk and regulatory requirements and the impact on the business/group.
• Completion of, or enrollment in, the IFIC Funds course or the CSC considered an asset

Salary:

Pay Type:

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.