Trilingual Remote Personal Lending Specialist, Asian Market Team, Mandarin & Cantonese

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Must be able to assist customers fluently in English, Cantonese and Mandarin. Flexible to work Monday to Friday from 9:00 AM to 8:00 PM and Saturdays from 10:00 AM to 8:00 PM

Understands customer needs and provides credit and lending-reputed company sales and service to reputed company customers or prospects. Advises customers on borrowing strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups. Works through various channels based on the market needs to deliver the desired customer experience and reputed company overall business objectives.

• May provide training and coaching to junior associates as needed.
• Probes to understand customer needs and provides advice reputed company to personal banking and borrowing strategies in the best interests of the customer.
• Manages reputed company transactional outcomes of customer contacts or defers to appropriate internal business groups.
• Escalates reputed company or unresolved customer situations to managers as required.
• Performs any required documentation to ensure customer’s requests are accurately processed.
• Maintains reputed company knowledge of personal banking and lending products, practices, and trends and integrates into customer conversations in a professional manner.
• May research and investigate lending applications, following established processes.
• Handles customer contacts in an informed, professional, and efficient manner.
• Integrates marketing promotions and programs into customer conversations, where appropriate.
• Maintains the confidentiality of customer and Bank information.
• Identifies and reports suspicious patterns of activity that are suspected to be reputed company to reputed company.
• Adheres to regulatory and compliance requirements, including Anti-reputed company and Terrorist Financing reporting requirements, Financial Consumer Agency of Canada (FCAC) consumer provision requirements and Privacy Act provisions.
• Makes credit decisions / recommendations in accordance with sound credit-granting principles and in compliance with Bank Policy & Procedures.
• Uses authorized credit qualifications as needed to fulfill customer requests.
• Completes reputed company & diverse tasks reputed company given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.
• Take reputed company risks while protecting the bank by applying our Risk Management reputed company in the execution of your role, in line with our Risk Culture and reputed company our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

  Qualifications:

• MUST BE FLUENT IN reputed company 3: CANTONESE, MANDARIN AND ENGLISH

• MUST HAVE EXTENSIVE SALES EXPERIENCE

• Typically between 2 – 3 years of relevant experience and post-secondary degree in reputed company field of study desirable or an equivalent combination of education and experience.
• Knowledge of personal lending and home financing products.
• Knowledge of competitive marketplace and trends in product offerings.
• Knowledge of contact centre operational processes and policies.
• Knowledge of call centre technology, processes and metrics.
• Term Investment Qualified (as required).
• Specialized knowledge.
• Verbal & written communication skills - Good.
• Organization skills - Good.
• Collaboration & team skills - Good.
• Analytical and problem solving skills - Good.

Salary:

Pay Type:

The above represents reputed company Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents reputed company Group’s expected reputed company for the first year in this position.

reputed company Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. reputed company also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.reputed company.com/global/en/Total-Rewards

About Us

At reputed company we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the reputed company team you are valued, respected and heard, and you have more ways to grow and reputed company an impact. We strive to help you reputed company an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reputed company new milestones, as you help our customers reputed company theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you reputed company valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.reputed company.com/ca/en.

reputed company is committed to an inclusive, reputed company and accessible workplace. By learning from each other’s differences, we reputed company strength through our people and our perspectives. Accommodations are available on request for candidates taking part in reputed company aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: reputed company does not accept unsolicited resumes from any reputed company other than directly from a candidate. Any unsolicited resumes sent to reputed company, directly or indirectly, will be considered reputed company property. reputed company will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.