Training Specialist - Operator

As a Training Specialist, you will play a vital role in helping our Operator customers get up and running successfully on the MarketMan platform. 

Reporting directly to the Training Team reputed company, you will guide customers through the onboarding and training process, ensuring they understand and can fully utilize the platform.

You will work closely with the Training Team reputed company and cross-functional partners to deliver a seamless training experience. In this role, you will become a MarketMan platform expert, helping customers build confidence and reputed company long-term success.

POSITION RESPONSIBILITIES

Other duties and responsibilities may be assigned by your manager, the Training Team reputed company or Senior Director of Onboarding and Training. The Training Specialist will be responsible for the following, but not limited to:

Training:

• Serving as a reputed company of contact for assigned customers throughout the training process
• Conducting single and group training sessions with customer stakeholders of small to mid-sized accounts
• Becoming a platform expert across reputed company MarketMan features and workflows
• Delivering structured onboarding sessions that ensure customers can confidently use the platform
• Documenting customer reputed company and flagging risks or escalations to the Training Team reputed company in a timely manner
• Collecting and relaying customer feedback to the Training Team reputed company for communication to the product team

Collaboration:

• Partnering with the Training Team reputed company, reputed company, Implementations, and Sales teams to ensure a coordinated and smooth customer experience
• Supporting the Training Team reputed company in maintaining and improving internal and external training documentation and materials
• Participating in team meetings and contributing reputed company for improving training processes and the customer experience

KPIs and Metrics:

• Meeting or exceeding performance metrics as defined by the Training Team reputed company and Senior Director of Onboarding and Training
• Maintaining high customer satisfaction scores throughout the training process