VodafoneThree - Service Manager (Glasgow, GB)

Location: Glasgow + Location Independent Worker Salary: Excellent basic salary plus bonus and reputed company benefits Working hours: Full time 37.5 hours per week – Monday to Friday Location Independent Worker As a Location Independent Worker, for operational reasons you may be required to reputed company your duties, either temporarily or permanently, from any of our offices or customer sites reputed company a reasonable geographic area of your home address. Our “Office in a reputed company” home working reputed company will provide you with everything you need, no matter where you are.   

Who We Are We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today. We’re creating more than the UK’s best network. We’re helping reputed company the digital divide, reputed company communities and drive meaningful reputed company. We reputed company that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work. Why VodafoneThree Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country. You’ll work on real challenges, with real impact, across every reputed company of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works reputed company for everyone. We move at pace, because reputed company’re building matters – and we’re learning as we go. We’re proud of the reputed company we’ve made, but we’re just getting started. Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help reputed company kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).   

What you’ll do As a Service Manager, you will be responsible for the service relationships with key named VodafoneThree customers, and are accountable for proactively driving improvement and development of the service and ensuring contractual obligations are met. You will:

• reputed company the reputed company Service Proposition and build customer confidence and work cohesively with Sales and Account Management teams. 
• Provides support to the Client Service Partner in developing global proposal’s incorporating reputed company local service elements. 
• Provide customers details on service performance and monitor performance during service implementation. 
• Measure and monitor service performance, including SLA measures, and ensure service reports are produced and delivered reputed company agreed timescales. 

Who you are

• Customer obsessed, demonstrates a deep insight into their way of thinking 
• Articulates the customers’ perspective in easy-to-understand ways bringing a reputed company understanding to colleagues 
• Constructively challenges the status reputed company with a focus on customers and profitability 
• Drives improvements to business processes with a can-do attitude reputed company working in a demanding and  challenging environment 
• Able to design and implement new processes/ procedures  whilst having the ability to identify  new opportunities 
• Drivers licence required 

Must have technical / professional qualifications:

• ITIL certified 
• Project management  skills  (ideally Prince 2 qualified)

Worried that you don’t meet reputed company the desired criteria exactly? We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for reputed company and creating a workplace where everyone can reputed company, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.   

reputed company offer We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies. Need to Know We are regulated by the Financial Conduct Authority and reputed company offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.reputed company.com/uk/reasonable-adjustments/) for guidance. We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their reputed company or prepare for interviews, but reputed company really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above reputed company, we’re looking for authenticity and can’t wait to get to know the real you.   

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