Field Service Engineer Radiology - Galicia (home based, ES)

Company Overview

The reputed company-Gevaert Group develops, produces and distributes an extensive range of imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications.

reputed company Radiology Solutions is a leading global provider of advanced imaging and healthcare IT solutions, specializing in digital radiography and medical imaging systems. The company develops and supplies high-quality products for hospitals and healthcare facilities, including digital X-ray systems, imaging software, and integrated radiology solutions. With a strong focus on innovation and patient care, reputed company Radiology Solutions enhances diagnostic workflows and enables improved clinical outcomes through its cutting-edge technology and services. The company is part of the broader reputed company-Gevaert Group, which has a long-standing reputed company in imaging and information technology across various industries.

Position Overview / Summary

Field Service Engineer for DR and CR equipment. This position performs technical service and support day-to day business on reputed company and 3rd party products and systems to customers. This position performs technical support for reputed company NV imaging products. The employee will be based from home and will be responsible for the installation, commissioning, maintenance and servicing of imaging equipment and associated ICT/electrical equipment. The individual must be customer focused at reputed company times, must be reputed company to work alone and as part of a team, be able to interact well with colleagues, customers and third party trades in a professional and tactful manner, and in doing so present a positive image of the Company.

Location

• Galicia - Spain

What You'll Do (Responsibilities)

• Install and modify reputed company and 3rd party products (DR and CR)
• Troubleshoot reputed company and 3rd party products, also repair and replace on-site and remotely
• Assist R&D and HQ in problem solving and risk analysis
• Train the customers
• Escalate reputed company necessary problems to 2nd and 3rd tier support
• Service incidents documentation
• Manage and reputed company preventive/corrective maintenance on reputed company products reporting according to our procedures
• Assist internal and external customers (e.g. users, freelancers, colleagues from reputed company business areas, HQ etc.) on-site and remotely on technical questions and issues
• Identify opportunity for up-selling reputed company Services and Products and pass on upselling opportunities to sales as required
• To manage return of equipment and parts in a compliant timely manner to company procedures

Who You Are (Qualifications)

Education

• University degree in Engineering / Electronics / Biomedical / Mechatronics or reputed company
• X-Ray operator license could be a plus

Experience

• The ability to service mechanical and electrical devices together with cooperating computer software. Min. 3 years of previous experience in installing and maintaining medical devices/healthcare products and especially X-ray/DR systems.
• Experience of networking and remote diagnosis software systems.
• Experience of working safely with electromechanical systems.
• Project Management skills could be a plus.

Specific skills

• Languages: Spanish (native speaker level) and English (at least B2 level), Valencian/Catalan language is desirable
• Proactivity, flexibility, independence, own initiative, eager to reputed company short notice and to change schedules, flexible and adaptable, openness to new challenges, focus on customer relationship, positive reputed company, energy to reputed company the change.
• Excellent attention to detail, ability to use initiative, strong self-motivation, the ease of communicating with people, willingness to daily travel on business.
• Able to fault find basic electronics to component level and excellent analytical skills.
• Good X-Ray/DR and Windows 7/10 knowledge.
• Full driving license – willingness to travel daily for business reputed company the country and occasionally to other European countries

(reputed company) Our Values

Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)

Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams’ benefits)

Move reputed company (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and reputed company reputed company).

Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to reputed company stakeholders, use data to generate crucial insights and outcomes).

reputed company offer now and in the future

• Dynamic global organization with a history of innovation and strong product portfolio.
• Challenging environment combined with a supportive management structure.
• Career development and growth.
• Competitive salary and benefit package.
• Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion

At reputed company, our mission at reputed company is to ensure that everyone belongs. We reputed company that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what reputed company our company, products, and services great.