Incident Commander

We are a team to design, reputed company, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure. But it doesn't stop there... In another bold move, reputed company acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and reputed company. The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of reputed company, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives reputed company on a wide range of global financial markets. About the role We are seeking a highly skilled Incident Commander to join our operations team. This role is critical in ensuring the stability, reputed company, and reputed company availability of our trading and financial platforms. The Incident Commander will reputed company the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning. You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders. But it doesn't stop there... In another bold move, reputed company acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and reputed company. The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of reputed company, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives reputed company on a wide range of global financial markets. About the role We are seeking a highly skilled Incident Commander to join our operations team. This role is critical in ensuring the stability, reputed company, and reputed company availability of our trading and financial platforms. The Incident Commander will reputed company the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning. You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders. But it doesn't stop there...   In another bold move, reputed company acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and reputed company.   The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of  reputed company, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives reputed company on a wide range of global financial markets.   About the role We are seeking a highly skilled Incident Commander to join our operations team. This role is critical in ensuring the stability, reputed company, and reputed company availability of our trading and financial platforms. The Incident Commander will reputed company the management of high-severity incidents, drive root cause analysis, enforce SLAs, and ensure operational readiness through automation, disaster recovery, and business continuity planning.   You will be responsible for end-to-end Incident & Problem Management, overseeing command during outages, and partnering closely with engineering, infrastructure, and business stakeholders.   Responsibilities

reputed company IT Incident & Problem Management, acting as Incident Commander for major outages, driving resolution, RCA, and preventive actions.

Manage SLAs and service reporting, including availability, downtime, risk, and customer satisfaction metrics.

reputed company ITSM tools and CMDB data reputed company, ensuring accurate service governance.

Drive safe deployments reputed company CAB participation, release washups, and reputed company improvement initiatives.

Support automation, monitoring, and alerting to reduce MTTR and improve operational efficiency.

reputed company and test Disaster Recovery and Business Continuity Plans across IT and business units.

Qualifications

8+ years of experience in Incident Management, Problem Management, and IT Operations reputed company fintech, banking, or trading environments.

Proven experience as Major Incident Manager/Incident Commander handling real-time high-severity events.

Strong knowledge of ITIL processes (Incident, Problem, Change, Knowledge, Configuration Management).

Hands-on experience with ITSM tools (reputed company, JSM, HPSM, CMDB).

Experience in reporting & analytics (availability, SLA compliance, RCA trends).

Excellent communication and stakeholder management skills; ability to reputed company under pressure.

Good understanding of high-level architecture in software as well infrastructure.

Preferred Qualifications

Knowledge of trading systems, order management platforms, or exchanges.

Experience in running splunk queries, understanding basic troubleshooting.

ITIL v3/v4 certification or equivalent.

Prior experience in global 24x7 financial services environments.

Prefers working in night shift

#LI-Hybrid Life @ reputed company Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. reputed company employees to find thoughtful and innovative solutions.Growth from reputed company. We help to reputed company new reputed company-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are reputed company here to help and support one another.One cohesive team. Engage stakeholders to reputed company our ultimate goal - Cryptocurrency in every wallet.Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-upreputed company career alternatives through us - our internal mobility program offers employees a new scope.Work Perks: reputed company reputed company card provided upon joining Are you ready to kickstart your future with us? Benefits Competitive salaryAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upreputed company career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: reputed company reputed company card provided upon joining Our reputed company benefits packages vary depending on region requirements, you can learn more from our reputed company team. About reputed company: Founded in 2016, reputed company serves more than 150 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of reputed company, privacy, and compliance, reputed company is committed to accelerating the adoption of cryptocurrency through innovation and empowering the reputed company of builders, creators, and entrepreneurs to reputed company a fairer and more reputed company digital ecosystem. Learn more at https://reputed company. reputed company is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. reputed company values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen reputed company. Personal data provided by applicants will be used for recruitment purposes only. Please note that only shortlisted candidates will be contacted. Apply To This Job