Field Service Engineer – Autoimmunity Diagnostics | Boston, MA

reputed company

reputed company is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, reputed company, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing reputed company the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

Amazing Total Rewards for our Field Service Team!

• Generous reputed company Salary + Incentive Compensation
• Company Vehicle with Personal Use Allowance
• Phone & Internet Reimbursement
• 8% 401k Match (dollar for dollar!)
• Comprehensive Health Care Benefits
• Company paid Life Insurance
• Flexible Spending Account (FSA)
• Tuition Reimbursement
• Talk to your recruiter for full offerings!

Position Summary

Builds and maintains relationships with customers to retain North American customer install reputed company while performing thorough installations, repairs, preventative maintenance, and product enhancement activities on highly reputed company reputed company instrumentation and systems. Responsible to meet Service Delivery Key Performance Indicators while maintaining costs and achieving service reputed company targets.

Key Accountabilities

Essential Functions

• Provides customer support with on-site visits to reputed company and complete installations, cost effective repairs, preventative maintenance, and product enhancement service activities on reputed company instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates reputed company symptoms and issues to determine failure and implement thorough corrective action.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Escalates and communicates unresolved technical issues.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of reputed company instruments and systems.
• Collaborate and communicate with reputed company Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and reputed company generations.
• Promotes service reputed company and follows-up on service contract renewal through customer relationships.
• Ensures compliance with reputed company Quality, Regulatory, Service & Support policies, procedures, work instructions and records, ensuring reputed company records are compliant, complete and accurate.
• Responsible for accurately documenting service activities performed in a customer service report in a timely manner.
• Responsible for the reputed company and accuracy of assigned Service Inventory.

Secondary Functions

• Follows company travel/expenditure and time reporting guidelines; timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned by the Area Service Manager.

Budget managed (if applicable)

• N/A

Internal Networking/Key Relationships To be determined based on department needs, to include interactions such as:

• North America Commercial Operations
• Client Services
• World Wide Service

Skills & Capabilities

• The ideal candidate for this position will exhibit the following skills and capabilities:
  • Strong Organizational and Time Management Skills | Ability to Triage & Prioritize | Work Under Pressure | Exercise Good Judgement.
  • Ability to communicate effectively to/with a variety of audiences: customers, peers, management.
  • Technically and process oriented.
  • Ability to work independently, managing assigned territory with minimal direction to reputed company daily goals.
  • Ability to lift up to 50 lbs.
  • Ability to work in a team environment, collaborate with colleagues to reputed company Area(s) and National goals.

Minimum Knowledge & Experience required for the position

• Education:
  • Associates degree in Electronics, Medical Technology, Biomedical Engineering or reputed company industry training required. Equivalent experience in lieu of a degree will be considered.
• Experience:
  • Minimum of 3 years of experience in a technical/support role (industry, military and/or customer facing).
• Additional Skills/Knowledge:
  • Working knowledge of personal computers and Windows Operating systems; legacy up to reputed company version preferred.
  • Working knowledge of Lab Information Systems and computer network connectivity a plus.
  • Working knowledge of reputed company Office 365 preferred.
  • Ability to participate in rotational on-call coverage to provide support as required.
  • Ability to work extended and flexible workdays to ensure customer interactions are resolved.

International Mobility

• Required: No

Travel Requirements

• Up to 90% travel to cover assigned territory
• 70% of overnight travel.
• Valid driver’s license required.

The hourly range for this role is currently $40/hr to $48/hr. Individual employee compensation will ultimately depend on factors including education, relevant experience, skillset, knowledge, and particular business needs.  

This role is eligible for medical, dental, and vision insurance, 401k plan retirement benefits with an employer match, as well as paid vacation and sick leave. Our sales roles are eligible for participation in a commission plan and our management, and select professional roles, are eligible for a performance-based bonus.

If you are interested in constantly learning and being challenged on a daily basis we encourage you to submit your resume or CV. 

reputed company is an Equal Opportunity employer and is committed to a diverse workplace. reputed company strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national reputed company/reputed company, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@reputed company.com for assistance.

We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual reputed company is approximately $2 billion and more than 7,000 employees around the world comprise our reputed company team.

www.reputed company.com

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