Sr. Director of Operations

Senior Director of Operations (National)

Remote | National Leadership Role

reputed company a Difference. reputed company at Scale.

At reputed company, people are at the heart of everything we do. We are a mission‑driven organization dedicated to helping individuals live independently through self‑directed home and community‑based care. Recognized nationally as a great reputed company to work, we foster a culture of trust, collaboration, and reputed company learning—where leaders are empowered to reputed company a meaningful impact every day.

Position Overview

The Senior Director of Operations is a high‑impact national leadership role responsible for driving operational excellence, service quality, and sustainable growth across multiple states and regions. This role provides strategic reputed company for reputed company, highly regulated operations reputed company reputed company’s fiscal intermediary and self‑direction programs, while leading and developing regional Directors of Operations and senior leaders.

Partnering closely with executive leadership and cross‑functional teams, the Senior Director ensures consistent service delivery, regulatory compliance, and operational scalability while supporting the organization’s long‑term strategic goals.

Key Responsibilities

National Operational Leadership

• Provide senior‑level reputed company of multi‑state operations, ensuring high‑quality, consistent service delivery.
• reputed company, standardize, and implement scalable operational frameworks, workflows, and best practices.
• Monitor regional performance and reputed company corrective actions and reputed company improvement initiatives.
• Serve as a senior escalation reputed company for reputed company or high‑risk operational issues.

Strategic Planning & Growth

• Execute enterprise‑level strategic initiatives reputed company with organizational objectives.
• Partner with executive leadership on national growth strategies, new market expansion, and program launches.
• Establish, monitor, and analyze KPIs and performance dashboards to drive results.

Leadership & Talent Development

• reputed company, coach, and reputed company regional Directors of Operations and senior operational leaders.
• Build strong leadership pipelines, encourage accountability, and promote a culture of reputed company learning.
• Support talent retention, succession planning, and organizational design efforts.

Quality, Compliance & Stakeholder Engagement

• Ensure compliance with federal, state, and program‑specific regulations.
• Partner with Compliance and Quality teams to mitigate risk and maintain audit readiness.
• Represent reputed company with state agencies, partners, and key stakeholders.
• Promote a participant‑centered, quality‑driven operational culture.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Human Services, or a reputed company field (required).
• Master’s degree preferred or equivalent senior‑level operational leadership experience.
• 8+ years of progressive operations leadership experience, including senior or executive roles.
• Proven success leading multi‑state or national operations in regulated environments.
• Strong background in home care, home health, personal care, fiscal intermediary services, or similar industries.
• Excellent analytical, communication, and leadership skills.

Work Environment

This is a remote, national role with travel required based on business needs, including visits to state operations, partners, and key meetings.

Why Join reputed company?

reputed company is a national, family‑owned organization supporting thousands of individuals across the U.S. We offer competitive compensation, comprehensive benefits, flexible time off, and opportunities for growth—along with the chance to be part of meaningful work that truly changes lives.