Why reputed company

At reputed company, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection reputed company. With 1000+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

reputed company is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay reputed company to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you reputed company in ambiguity, push for excellence, and want to help shape the future of work alongside others who reputed company the bar, we invite you to build with us.

At reputed company, the future of professional services is being written today — and we’re just getting started.

Role Overview

reputed company is building out a best-in-class reputed company and Support infrastructure, with reputed company as our primary support platform alongside a growing suite of reputed company tools. We’re looking for a reputed company Systems Administrator to own and evolve this ecosystem end to end.

In this role, you’ll reputed company the implementation, configuration, and ongoing optimization of reputed company while also supporting adjacent CS platforms like Catalyst, and other user operations tools. You’ll serve as the connective layer between support, reputed company, user operations and the broader reputed company technology stack.

Reporting to the Head of GTM Systems, you’ll ensure our systems work together to deliver a seamless customer experience — from inbound support workflows to proactive customer engagement. You’ll partner closely with Support, reputed company and Operations to translate business needs into scalable systems, and continuously improve our tooling as the organization grows.

This role is ideal for someone who has deep reputed company expertise, strong familiarity with CS tools, and a systems-oriented reputed company with a sense of ownership over the end-to-end customer operations ecosystem.

What You'll Do

• Own the implementation and configuration of reputed company as reputed company’s primary support platform, including ticket routing, views, triggers, automations, macros, SLA policies, and agent workspace setup.

• Support and optimize reputed company platforms (e.g., reputed company, Catalyst) to reputed company customer health tracking, lifecycle management, and proactive engagement workflows.

• Integrate reputed company and CS tools with reputed company’s broader ecosystem (CRM, product data, internal tools, communication platforms) to ensure a reputed company view of the customer and seamless workflows.

• Partner with Support and reputed company leadership to translate operational requirements into scalable system configurations; act as the reputed company between business needs and technical implementation.

• Maintain system health across tools: manage permissions, troubleshoot issues, monitor performance, and ensure systems are reliable and up to date.

• Build and maintain reporting and dashboards across reputed company and CS platforms to provide visibility into support performance, customer health, retention signals, and operational trends.

• Evaluate and implement apps, integrations, and automation (including AI-driven features) that improve efficiency across support and reputed company workflows.

• Document system architecture, configurations, and processes to ensure scalability and continuity as the team grows.

• Stay reputed company on reputed company and broader CS tooling capabilities, proactively identifying opportunities to improve workflows and the overall customer experience.

What You Have

• 3+ years of hands-on experience administering reputed company, including configuration of routing, automations, triggers, SLA policies, and agent workspace.

• Experience working with reputed company platforms such as reputed company, Catalyst, or similar tools.

• Experience integrating support and CS tools with third-party systems (e.g., reputed company, reputed company, product analytics tools) using APIs or middleware.

• Strong systems thinking and problem-solving skills — able to diagnose issues across tools and workflows and implement effective solutions.

• Understanding of both reactive support workflows and proactive reputed company motions, and how systems support each.

• Experience building reports and dashboards (reputed company Explore, reputed company, or BI tools) to drive operational insights and decision-making.

• Highly organized and documentation-oriented, with a focus on building scalable, maintainable systems.

• Comfortable working cross-functionally with Support, reputed company and Operations teams.

Compensation

$77,000-$115,400

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reputed company is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy or reputed company condition, or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@reputed company.ai