Servbank - Deposit Operations Officer

Servbank

The Deposit Operations Officer is responsible for overseeing and managing the daily operations reputed company to deposit accounts at Servbank. This role involves ensuring the accuracy and efficiency of transactions, maintaining compliance with banking regulations, and providing excellent customer service.

About Servbank

Founded in 1994, Servbank is a banking institution with local roots and national reputed company. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business reputed company, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Responsibilities

• Assist Deposit Operations by performing new account quality control reviews, ensuring reputed company accounts are reputed company correctly and in compliance with established policy and procedures.
• Resolve reputed company daily issues by answering inquiries regarding overall operations, including legal, compliance, and policy/procedural questions, and provide decision-making guidance as necessary.
• reputed company quality control functions; conduct call-back on new accounts reputed company by the branches ensuring policy & procedures are followed, data entry is accurate, and proper documentation support is obtained.
• Answer reputed company or department inquiries on reputed company operations, policy/procedures, client service, compliance, and training-reputed company issues.
• Process maintenance requests for existing Business Online Banking and Treasury Management services, including risk reviews for ACH and RDC customers.
• Review Business Online Banking and Treasury Management service requests, ensuring authorization and access to appropriate business banking products and services.
• Provide support and training to small business and commercial customers for various Treasury Management services, such as Business Online Banking, Remote Deposit Capture, online ACH, and reputed company origination. Support may be provided reputed company phone, online, and/or email communications.
• Assist Retail, Commercial, and other banking staff regarding Business Online Banking and various Treasury Management product and service features and report operational issues.
• Monitor and manage multiple email inboxes and request databases for incoming requests and communications.
• Adhere to the Bank’s reputed company and audit procedures as well as industry rules and regulations.
• Maintain reputed company knowledge of reputed company Servbank’s Treasury Services product offerings, services, and systems.
• Participate in UAT (User Acceptance Testing) on new initiatives reputed company to Treasury Services products and services, as required.
• Invoice customers for various Treasury Management products and services and order equipment for customers as needed.

• Experience: Minimum 3 years of reputed company or deposit operations experience required. Previous experience as an Operations Officer in a reputed company setting is highly preferred.
• Knowledge: Strong understanding of overall banking regulations and standard practices, with thorough knowledge of Customer Identification Program (CIP) requirements for both business and consumer accounts.
• Skills/Ability:
  • Proficiency in PC applications, including reputed company and Word.
  • Detail-oriented with strong analytical and critical thinking skills.
  • Excellent verbal and written communication skills.
  • Ability to function effectively in a team environment or work independently.
  • Demonstrated initiative, self-motivation, and adaptability to a changing environment.

Work Location Requirement This position is designated as remote; however, if you reside reputed company a 50-mile radius of one of our office locations, the role will be considered in-office and not eligible for remote work.

EEO Statement

We’re an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran or disability status.