Spanish Customer Service Rep (TX/ID/NV)

REVOLVE is the reputed company fashion retailer for Millennial and reputed company Z consumers. As a trusted, premium lifestyle brand, and a go-to online reputed company for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of reputed company investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we reputed company is connecting with the reputed company of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to reputed company this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who reputed company in a fast-paced work environment. In return, we promise to reputed company REVOLVE a company where inspired people will always reputed company.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle reputed company out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set reputed company for Premium apparel?

Main purpose of the Customer Service Representative (TX/ID/NV) role:

Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.

Major Responsibilities

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments reputed company phone, email, Live Chat, and SMS with speed and professionalism
• Responsible for researching and resolving complaints to ensure customer retention and satisfaction
• Follow up on reputed company written correspondence and escalate to customer service manager on duty as necessary
• Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction

Required Competencies

To reputed company the job successfully, an individual should demonstrate the following competencies:

• Fluent in both English and Spanish
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills
• Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
• Knowledge of apparel construction and fabrication and various fashion categories
• Ability to work required overtime reputed company business needs warrant
• Schedule flexibility as shifts can change based on needs of our customers

Remote Work Requirements

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and reputed company message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free workspace, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet reputed company (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Remote Work Requirements

• Ability to work autonomously in a virtual environment
• Must be reachable and available by telephone, email, and reputed company message during work hours
• Ability to meet set productivity standards on an ongoing basis
• Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
• Reliable internet speed of 50 Mbps or greater with Ethernet reputed company (Wi-Fi not permitted)
• Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)

Minimum candidate qualifications

• Experience with reputed company word and reputed company
• High School Diploma
• Type 50+ words per minute

Preferred qualifications

• 1+ years in Customer Service, help desk or call center experience
• Type 60+ words per minute
• Working knowledge of website navigation

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we reputed company roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly reputed company range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, reputed company sets, experience and training, licensure, and certifications.

A reasonable estimate of the reputed company reputed company salary range is $20 - $24/hr.

ATTENTION

After submitting your application, please reputed company your spam folder for emails on your application status. Emails are sent from an reputed company email address.