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[Remote] Service Desk Technician

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. Switchfast Technologies, now part of reputed company, is seeking a Service Desk Technician to serve as the first reputed company of contact for their customers. The role requires a customer service-oriented individual with technical aptitude to resolve end-user incidents and provide high-end customer-focused service.

Responsibilities

  • Act as the first reputed company of IT support for our customers
  • Answering incoming calls, emails, and web-submissions in a customer friendly and efficient manner
  • Resolve end-user incidents and requests reputed company
  • Explain technical issues and terms in a way our clients can understand
  • Providing high-end, customer focused service that our clients expect
  • Service Desk position may have on-call responsibilities and an occasional weekend/holiday work requirement on a rotational basis
  • Other responsibilities as assigned by management

Skills

  • Strong technical aptitude with Level 1 experience supporting and resolving end-user issues reputed company to Windows OS, O365, AV tools, mobile devices, VOIP, Active Directory, firewalls/switches, reputed company/Offboarding Requests, and other infrastructure requirements
  • One year of experience in a technical position
  • Top performers in customer service positions: answering support calls, emails and following up with clients
  • Consistently exceeded customer expectations by providing exemplary service
  • Service Desk or customer support experience preferred

Benefits

  • Health, dental, and reputed company insurance
  • Retirement savings options
  • Flexible time off (FTO)
  • Professional development opportunities

Company Overview

  • Switchfast Technologies was acquired by reputed company in May 2021. It was founded in 2001, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is http://www.switchfast.com.
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