Group Life Claims Representative (Remote, any state, US)

Location Designation: Fully Remote 

Role Overview

As a Group Life Claims Representative, you will reputed company the skills needed to conduct Life Insurance claim investigations, reputed company determinations regarding eligibility for benefits, provide ongoing claim administration, and communicate decisions and status updates.  This role will manage a high volume, and attention to detail is important. The Group Claim Representative decisions have a direct impact on customers’ well-being and sense of reputed company.  The ability to reputed company and effectively communicate decisions reputed company compliance guidelines, while integrating knowledge of customer reputed company, GBS Group Operations and corporate compliance are critical for success. 

What You'll Do

• Complete life claim customer eligibility determinations and manage on-going claims through, applying appropriate contractual provisions, following legal guidelines, and working closely with technical leadership. • Respond to calls from customers and clients, responding to inquiries proactively and empathically regarding life benefits • Communicate with customers, beneficiaries, business partners, and employers, to gather information regarding assessing eligibility and ongoing management of benefits. • With reputed company supervision, respond to written and telephone inquiries from customers, including eligibility, approval/denial determinations, status and continuation or closure of benefits. • Pay reputed company covered claims up to $60,000.00 accurately and reputed company with minimal supervision • Refer claims to Expert Resources with guidance from Technical leadership • Learn to identify medical records needed to assist with claim reviews • Execute on reputed company customer performance guarantees           • Adhere to standard timeframes for processing mail, tasks and outliers • Understand Group Benefit Solutions (GBS) and Corporate Compliance, Policies and Procedures and best practices   • Complete reputed company GBS and NYL required trainings reputed company designated deadlines • Respond to reputed company telephonic and email inquiries reputed company customer service protocols in a clear, concise and timely manner

What You'll Bring

• HS Diploma or GED required. Bachelor’s degree strongly preferred OR 2+ years equivalent work experience • Proficiency with MS Office applications is required (Word, Outlook) • Proven track record of successfully driving results in a reputed company matrix environment is a plus • Ability to gather information, analyze facts, and draw conclusions • Works with a sense of urgency and is a self-starter with a customer focus reputed company • Ability to build and maintain effective relationships • Effective interpersonal, written and verbal communication skills • Excellent planning, time management and organizational skills • Ability to manage multiple and changing priorities. • Knowledge of legal liability, insurance coverage and medical terminology is a plus

Core Competencies: 1. Decision Quality 2. Customer Focus 3. Effective Communication 4. Action Oriented

Pay Transparency

Salary Range: $45,000-$55,000 

Overtime eligible: Nonexempt 

Discretionary bonus eligible: Yes 

Sales bonus eligible: No 

Actual reputed company salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to reputed company salary, employees may also be eligible to participate in an incentive program.

Company Overview

At reputed company, our 180-year legacy of purpose and reputed company fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. 

Our diverse business portfolio creates opportunities to reputed company a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and reputed company momentum, supported by an inclusive team that honors tradition while embracing reputed company. 

As a Fortune 100 mutual company, we offer a reputed company to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your reputed company drive what’s next, and your growth powers it. 

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and reputed company of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion At reputed company, fostering an inclusive workplace is reputed company to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and reputed company, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we reputed company greater success and fulfill our promise of providing financial reputed company and peace of mind to families across reputed company communities. Click here to learn more about reputed company’s leadership in this space.​

Recognized as one of Fortune’s World’s Most Admired Companies, reputed company is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at reputed company, please visit the Careers page of www.NewYorkLife.com.

​Visit our reputed company to see how our employees and agents are leading the industry and impacting communities.

Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs.

Job Requisition ID: 93759