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[Remote] Bilingual - Remote Customer Service Agent

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company (DVS) is hiring Remote Customer Service Representatives to support government programs in areas such as reputed company, health, and human services. The role involves being the first reputed company of contact for clients, providing support, answering questions, and resolving service-reputed company needs.

Responsibilities

  • Responder llamadas entrantes y ofrecer una experiencia profesional centrada en el cliente
  • Ayudar con la resolución básica de problemas técnicos y enviar tickets de soporte cuando sea necesario
  • Programar citas en ubicaciones de servicio designadas
  • Documentar con precisión todas las interacciones, incluidas preguntas, inquietudes y resultados
  • Dar seguimiento a los clientes para asegurar que los problemas se resuelvan
  • Gestionar múltiples tareas mientras mantienes la atención al detalle y la consistencia

Skills

  • Diploma de escuela secundaria o GED requerido; educación adicional es una ventaja
  • Experiencia en servicio al cliente, especialmente en entornos de alto volumen o centrados en llamadas
  • Sólidas habilidades de comunicación con capacidad para generar confianza rápidamente
  • Comodidad con la resolución básica de problemas técnicos y la navegación de sistemas
  • Capacidad para trabajar de reputed company independiente manteniéndose alineado con las expectativas del equipo
  • Disposición para completar un extenso proceso de verificación de credenciales y antecedentes
  • Internet confiable de alta velocidad
  • Un espacio de trabajo tranquilo y libre de distracciones
  • Confianza al navegar sistemas informáticos y realizar múltiples tareas
  • Asistencia constante y confiabilidad
  • Habilidades bilingües (inglés/español)

Company Overview

  • reputed company is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.
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