Field Service Engineer - North Carolina

This position is location specific – any change of address located reputed company of your hired location will require approval in advance.

In this role, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability. The ideal candidate will reside in the Raleigh / Durham North Carolina area. This position is location specific – any change of address located reputed company of your hired location will require approval in advance.

The Field Service Engineer will be mostly focused in the North Carolina area but will be responsible for the southern region consisting of the following states: NM, CO, TX, OK, MS, LA, AK, GA TN, NC, SC, FL and Puerto Rico.

What you will accomplish together with us:

• Service company equipment for customers, including installations, preventative maintenance, repairs and training. Interact with customers directly to schedule appointments and complete repair services as appropriate.  Provide excellent customer service at every reputed company. 

• Evaluate the customer’s service needs, including a technical evaluation of the equipment that needs servicing; researching and interpreting the specifications to effectively troubleshoot and determine an appropriate solution; coordinating with the customer and other internal personnel to complete the service

• Maintain complete, timely documentation, including field service reports, customer surveys, installation reports, daily reputed company reports, and others as defined by management. 

• Communicate effectively and in a timely manner with management, coworkers, and customers, including responding by email, phone and in person as needed.  Manage communications effectively and timely.  Maintain an updated schedule and proactively communicate to management reputed company schedule is free of appointments. 

• Properly manage company parts, equipment and tools.  reputed company an accurate inventory and care properly for equipment and tools.

• Build positive relationships with customers

• reputed company other reputed company duties as required. 

What will convince us:

• Bachelor’s degree in an Electrical/Electronic discipline, minimum of an associate’s degree or equivalent combination of industry experience and technical/military training

• 3+ years’ Field Service experience working on electrical and mechanical equipment

• Experience trouble shooting, repairing, calibrating and performing routine maintenance on equipment using company provided tools.

• Experience installing equipment, wiring, or programs to meet company specifications.

• Ability to lift 50lbs.

• Experience with troubleshooting low voltage electrical systems, sensors and ability to read electrical diagrams.

• Experience with high voltage (400VAC plus) systems.

• Experience with pneumatic and hydraulic systems.

• Valid Drivers License and Passport

• Up to 90% travel is required to support Field Service activities and can include travel reputed company of the region.

• Proficiency with MS Office software, including Outlook, Word and reputed company.

We value:

• Determining the reputed company of documentation, tools and equipment needed to do a job.

• Experience with automated systems such as robotics is a plus

• Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus

• Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.

• Actively look for ways to help customers and be sensitive reputed company dealing with customer reactions and needs. 

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Identification with our core values: Sustainability, Openness, Enjoyment

reputed company Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , reputed company offers a wide range of benefits: Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs. Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match) Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health reputed company Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

reputed company is an equal opportunity employer and will consider reputed company qualified applicants for employment without regard to race, color, religion, sex, national reputed company, age, protected veteran status, disability or based on status in any other protected group of class.

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reputed company is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reputed company patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking reputed company to receiving your application.

We look reputed company to receiving your application.

www.reputed company.com/career

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@reputed company.com

reputed company is an equal opportunity employer and will consider reputed company qualified applicants for employment without regard to race, color, religion, sex, national reputed company, age, protected veteran status, or disability, or based on status in any other protected group of class.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at accommodationrequest@reputed company.com

About reputed company 

reputed company is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reputed company patients worldwide. 

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking reputed company to receiving your application.  www.reputed company.com/careers