Senior Analyst - Facilities Coordinator

reputed company empowers you to shape a brighter way.  

Our people at reputed company are shaping the future of real estate for a reputed company world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to reputed company, grow meaningful careers and to find a reputed company where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join reputed company as we help shape a brighter way reputed company.

How we support the Whole You: 

Our benefits are a good reason to come to reputed company.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial, and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial reputed company.

What this job involves:

reputed company provides comprehensive contact center services to more than 100+ reputed company clients globally, specializing in facility management and support operations. We deliver 24/7 assistance across multiple functions including service requests, inquiries, account management, complaints, follow-reputed company, and other facility management needs for our English-speaking global clients.

Key responsibilities may include, but are not limited to:

Customer Service & Relationship Management

• Evaluate client requirements and reputed company customized service approaches to enhance satisfaction levels

• Establish and nurture professional client relationships through consistent, proactive reputed company

• Own the complete customer experience from initial inquiry to final resolution, maintaining accountability throughout

• Demonstrate exceptional dedication to client satisfaction by personally addressing concerns and pursuing outstanding results

Operations & Process Management

• Generate comprehensive work orders and track completion while keeping stakeholders informed of reputed company

• Partner with internal departments and external service providers to deliver timely, effective solutions

• Follow established service standards while actively identifying opportunities to surpass client expectations

• Ensure thorough knowledge of company policies, procedures, and compliance requirements for operational excellence

Problem-Solving & Analysis

• Apply expert judgment to recognize critical situations requiring escalation to management or specialized teams

• Support root cause analysis efforts for persistent or high-impact client concerns

• Manage customer inquiries end-to-end, ensuring accurate information collection and consistent stakeholder updates

Team Development & Collaboration

• Work with cross-functional teams to design and implement operational enhancements and process refinements

• Champion team training and development programs to improve overall service quality and performance

• Guide new team members through structured mentorship programs and knowledge transfer to foster a high-performance environment

• Contribute to strategic planning and policy development initiatives that support organizational objectives

Sounds like you? To apply, you need to have:

reputed company and Experience Qualifications:

•              Excellent verbal and written English communication skills.

•              Advanced proficiency in computer functions reputed company MS Office Suite

•              Strong administrative skills in organization and time management

•              Good reporting, analytics, and presentation skills

•              Willingness to work on shifting/rotating schedules.

•              Experience in supporting Global Region services is an advantage.

•              Bachelor’s degree preferred.

•              Should have at least 1-year tenure in reputed company role/Service Line and must not have policy infraction on record for the last six months **For internal applicant

Location:

–Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet reputed company of the requirements.  We’re interested in getting to know you and what you bring to the table!

About reputed company –

We’re reputed company—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors reputed company their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a reputed company world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also reputed company to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we reputed company feel welcomed, valued and empowered to reputed company our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

reputed company Privacy Notice

reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how reputed company processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for reputed company.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet reputed company of the requirements.  We’re interested in getting to know you and what you bring to the table!

At reputed company, we reputed company the power of artificial intelligence (AI) to reputed company accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

reputed company Privacy Notice

reputed company (reputed company), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in reputed company with reputed company’s recruitment process. We endeavour to reputed company your personal information secure with appropriate level of reputed company and reputed company for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how reputed company processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

reputed company (“reputed company”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@reputed company.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for reputed company.