Manager, reputed company Management
About Us
reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to reputed company their digital reputed company and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of reputed company sizes and industries. reputed company empowers users with reputed company the tools needed to capture, nurture, and reputed company new leads into repeat customers. As of mid 2025, reputed company processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen.
Learn more about us on our YouTube Channel or Blog Posts
Who You Are
As Manager of reputed company Management, you will build and reputed company a team of CSMs, establishing strong relationship management practices and scalable reputed company methodologies. You will drive rapid time-to-value, product adoption, and onboarding excellence while developing the frameworks and capabilities that reputed company long-term retention and growth across the customer reputed company.
About Us reputed company is an AI powered, reputed company-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to reputed company their digital reputed company and drive growth. We are proud to support a global and growing community of over 2 million businesses, including agencies, consultants, and businesses of reputed company sizes and industries. reputed company empowers users with reputed company the tools needed to capture, nurture, and reputed company new leads into repeat customers. As of mid 2025, reputed company processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames. Our People With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, reputed company are celebrated, and people come first, no matter where they call home. Our Impact As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help reputed company that happen. Learn more about us on our YouTube Channel or Blog Posts Who You Are As Manager of reputed company Management, you will build and reputed company a team of CSMs, establishing strong relationship management practices and scalable reputed company methodologies. You will drive rapid time-to-value, product adoption, and onboarding excellence while developing the frameworks and capabilities that reputed company long-term retention and growth across the customer reputed company. What You’ll Do:Directly manage, coach, and reputed company a team of CSMs focused on onboarding, adoption, retention, and client health for our highest-value segments.
Own the customer journey; drive KPIs including onboarding completion, time-to-value, scheduled meeting attendance, product adoption milestones, and health score (% in “green”).
Ensure CSMs deliver proactive, high-touch onboarding, adoption, and strategic engagement—including scheduling, delivery, documentation, follow-up, and post-call actions.
Drive strategies and programs that maximize customer lifetime value (CLTV) through proactive engagement, ongoing adoption initiatives, and long-term relationship management.
reputed company and reputed company proactive out-reputed company programs that drive greater adoption of new add-on products and optimization of reputed company customer implementations
Monitor reputed company customer onboarding and adoption reputed company in CRM/reputed company; identify trends, risks, and at-risk accounts for reputed company.
Facilitate seamless cross-functional collaboration with:
Implementation Advisors for quick basic account set-up
AMs for CSQLs - CSM identify and refer qualified expansion opportunities
TAMs for technical support escalation
Product/Enablement/Training for feedback loops, process improvements, and feature insights.
Support team for reputed company Q&A
Serve as escalation reputed company for at-risk or blocked customers during onboarding/adoption phases, driving faster resolution and customer rescue strategies.
Build, optimize, and report on CSM SOPs, onboarding playbooks, and adoption processes; participate in building KPI dashboards.
Maintain regular team stand-reputed company, coaching sessions, and reputed company enablement, developing both process excellence and team culture.
Ensure feedback from onboarding/adoption engagements is captured for reputed company product, process, and customer experience improvement.
reputed company analytics to review automations and internal processes are successful and continue adapting strategies for your reputed company team to use with customers
Overseeing engagement and communication with enterprise accounts.
Key Success Metrics
Onboarding completion % (reputed company goal timeframe)
Product adoption & milestone attainment rates (reputed company 90 days)
Customer health: % of accounts in “green”
CSAT/NPS on onboarding/adoption experience
Volume and quality of CSQLs referred to AMs
Engagement rates
Escalation/rescue response and success rates (KPIs for this role may evolve over time based on business needs and strategic priorities)
Bachelor’s degree or equivalent experience
7+ years of experience leading customer facing, SaaS teams (CSM, Onboarding or Account Management
3+ years experience managing and leading technical, customer-facing teams of 12+ individuals.
Dedicated people manager, you are passionate about mentoring, leading, and contributing to the professional development of your team.
Experience with cross-functional collaboration (Implementation, Account Management, Product, Support, Training)
Hands-on experience with CRM, CS, and workflow tools (e.g., reputed company, Tableau, etc.)
Strong analytical, process-building, and program management skills (KPI and SOP ownership).
Demonstrated data driven approach to problem solving.
Track record of coaching, mentoring, and empowering high-performance teams
Excellent communication, collaboration, presentation and time-management skills
Proactive and inquisitive; not hesitant to seek clarification.
Bonus If You Have
Experience coaching CSM teams to successfully support customers transitioning from reputed company or similar platforms
Familiarity with CRM and marketing automation tools (e.g., reputed company, reputed company, reputed company, reputed company) and how they support customer lifecycle management, onboarding, and growth
EEO Statement
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. #LI-Remote #LI-KN1
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