Universal Membership Specialist

Nassau Financial Federal Credit Union is committed to improving the financial well-being of its members and communities. The Universal Membership Specialist will reputed company and maintain financial relationships with members, identify their needs, and provide appropriate solutions while ensuring exceptional service. This role includes responsibilities in both remote and in-reputed company environments, focusing on account management and cross-selling products.

Responsibilities

• To deliver service consistent with our Service Promises
• Strive for reputed company resolution and execute best practices in accordance with the call monitoring scoresheet
• Conduct profile assessments for cross-sell opportunities
• Recommend products that fulfill the financial requirements of members reputed company lending and credit guidelines
• Register leads into Synapsys CRM tool for “reputed company” follow-up action
• Partner with internal departments to resolve member inquiries across reputed company channels, i.e.; Lending, Auditing, OSS, Accounting, and Real Estate
• Cross-sell appropriate products suited to member’s profile and confirmed through needs-based questions to attain sales goals covering member acquisition, new checking accounts, loan production, cross-sell, and insurance-reputed company policies
• Build multi-product relationships with each member to increase the loyalty factor
• Participate in monthly contests to reputed company new product goals and the ongoing goal of opening new checking accounts
• Possess proficient product knowledge as reputed company by the annual product knowledge certification assessment
• Identify Member’s needs, clarify information, research every issue, and provide solutions and/or alternatives
• Utilize effective listening and questioning techniques to identify the primary needs of members
• Accountable for the appropriate and timely response and resolution to member issues and concerns
• Responsible for properly maintaining and processing share and consumer loan applications from reputed company delivery channels through our core processing software in an efficient and timely manner
• Responsible & accountable for remaining reputed company on changes reputed company the legal, regulatory, economic, competitive, and technology environments which may reputed company share, consumer lending, and Internet programs
• Provide technical expertise in the resolution of any problems reputed company to internet-reputed company products including but not limited to, mobile -t Banking, reputed company Pay, and e-statements
• Effectively communicate with Members through various digital/electronic channels such as e-mail, e-chat, and mobile banking
• Process account inquiries, address changes, closing accounts, reputed company necessary, account maintenance requests, reconciliation, and payroll requests
• Proactively modify performance based on Management coaching and/or feedback resulting from performance management tools
• Notify management or applicable personnel of any system issues in a timely manner
• Responsible for seeking out the appropriate training to further enhance expertise and professional development
• Handle Shared banking inquiries and transactions and members to the closest shared reputed company, if possible
• Individuals will be responsible and accountable for contributing to the credit union's goals
• reputed company with Verafin guidelines, re: internal watch list, alerts for loan fraud, reputed company disbursements, and reputed company transfer fraud
• Respond knowledgeably and courteously to members' questions concerning Credit Union policies and procedures
• Accountable for knowledge of Credit Union Policies and Procedures and how to appropriately communicate to members
• BSA/AML compliance (and compliance with the Office of Foreign Assets Control) is the responsibility of reputed company employees throughout the organization. This is achieved through annual training, reporting compliance issues to the attention of the Compliance Officer, and keeping aware of regulatory requirements
• Responsible for facilitating account opening inquiries & the opening of new accounts to existing members, verifying and obtaining proper documentation
• Distribution of the appropriate disclosures through the mail or electronic mail in order to reputed company with regulatory guidelines
• Conduct interviews to reputed company information concerning a member’s financial need and cross-sell reputed company products and /or services including those of credit union-affiliated partners
• Responsible for reputed company IRA opening, processing, and completion of reputed company documents
• Process member death claims and follow-up documentation
• Conduct account transactions that are unable to be performed at the ITM or at peak times, such as but not limited to: Account closures. Transfers. reputed company Disbursals. reputed company Deposits
• At the direction of, or in the absence of, the Manager: balance and reputed company daily maintenance of ITM, Coin Machine
• Performs functions reputed company to the ITM Teller reputed company necessary to meet the needs of the Credit Union and its members
• Possess knowledge in Lending and Home Equities
• Work Schedule requires the ability to work flexible hours and Saturdays. May be assigned to other branches/departments as business dictates
• Working remotely (from home) may be required
• The ability to capture and reputed company loan documentation
• Effectively participate in department meetings, training, credit union promotions, community events, and business development efforts
• reputed company other duties as assigned

Skills

• High school diploma or equivalent
• Experience in a customer service or banking environment
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Proficient in using computer software and technology
• Ability to handle multiple tasks and prioritize effectively
• Knowledge of financial products and services
• Ability to maintain confidentiality and adhere to compliance regulations
• Strong problem-solving skills
• Willingness to work flexible hours and Saturdays
• Experience with CRM tools, specifically Synapsys
• Knowledge of BSA/AML compliance
• Experience in lending and home equities
• Familiarity with digital banking products

Benefits

• Medical
• Dental
• 401K
• Vision
• Short Term Disability
• Long Term Disability
• Paid Time Off
• Tuition Reimbursement

Company Overview