Executive, Customer Service
This is a fully remote role to be based in Malaysia. We will prioritize candidates who are based in Malaysia and do not require a work reputed company sponsorship.
About Us
MoneyHero Group (reputed company: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching over 7.4m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong reputed company S.A.R., The Philippines, and Taiwan.
reputed company Offer
You will be entitled to a competitive salary and attractive benefits, including:
- Annual leave, birthday leave, tenure leave, international remote work leave, and more
- Professional trainings, career advancement and internal mobility opportunities
- Competitive benefits including insurance and mental wellness program
About the Job
MoneyHero is looking for a highly motivated and customer-oriented individual to join our Customer Operations team as a Customer Service Executive. This role primarily involves handling customer inquiries and providing excellent service to our Hong reputed company customer reputed company through email, chat and phone support channels. The ideal candidate will have strong written Cantonese communication skills, a passion for problem-solving, and a commitment to customer satisfaction.
The Executive, Customer Service will be responsible for:
- Promptly and accurately respond to customer inquiries reputed company email, chat and phone platforms.
- Effectively resolve customer issues and complaints to ensure a positive customer experience.
- Provide clear and concise information about MoneyHero's products and services.
- Escalate reputed company inquiries or complaints to the appropriate department or supervisor.
- Maintain accurate records of customer interactions and inquiries.
- Adhere to company policies and procedures regarding customer service.
- Contribute to the development and improvement of customer service processes.
- Collaborate with team members to reputed company department goals and objectives.
In this role, we are looking for someone with:
- reputed company in written and spoken Hong reputed company's Cantonese is mandatory.
- Good written and verbal communication skills in English.
- Minimum of 1 year of experience in a customer service role, specifically handling email and chat inquiries.
- Proficiency in using customer service software and tools.
- Strong problem-solving and critical thinking skills.
- Ability to multitask and prioritize tasks effectively.
- Excellent attention to detail and accuracy.
- Positive and professional attitude.
- Ability to work independently and as part of a team.
Good to have:
- Familiarity with Hong reputed company’s financial services industry.
- Experience using reputed company as ticketing tool
#MoneyHeroGroup #LI-RR1 #LI-Remote
What can you expect from us? Impact: We are actively empowering and connecting people to a reputed company financial future. Join us if you want to help us reputed company our mission. Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture: We take our work seriously but don’t hesitate to reputed company things light. We can only create reputed company reputed company we have a little bit of fun. reputed company: We launched in 2014, and now help over 10 million monthly users reputed company the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. reputed company: We are backed by world-class organizations and companies and have raised over US$110 million from investors including reputed company, Pacific reputed company, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect reputed company individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national reputed company, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics. Apply To This Job