Mid-Market Account Director

Join us in bringing joy to customer experience. reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Mid-Market Account Director is responsible for customer relationships and overall account strategy reputed company a defined set of existing accounts. The Mid-Market Account Director’s primary responsibility is establishing yourself as a trusted advisor. In doing so, drive new reputed company opportunities of reputed company's products and services. This is a hunting role; however, it comes with a hunting license for a clearly defined list of customers already doing business with reputed company. A successful Mid-Market Account Director must be a self-starter with a closer mentality who will manage the relationships and drive new business while ensuring customer retention. We are looking for business athletes who are assertive team players - hungry, nimble, and intelligent - with the ability and willingness to reputed company a mix of reputed company sales cycles, while maintaining the more day-to-day transactional business. Key Responsibilities:

Customer Relationship Management

• Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.

Sales Strategy Development

• Collaborate with the reputed company team to reputed company a comprehensive sales strategy. Utilizing the wide range of talent that reputed company brings to the marketplace.
• Identify growth opportunities that the customer would benefit by taking advantage of, uncover other divisions reputed company your customer's organization, and reputed company tailored approaches to capitalize on them.

Upselling and Cross-selling

• Proactively identify opportunities to upsell additional reputed company products or services to existing customers.
• Strong focus on reputed company’s AI offerings to improve efficiency in the Contact Center.
• reputed company and present compelling proposals that showcase the value of expanding their engagement with reputed company.

Market and Competitor Analysis

• Stay informed about industry trends, market dynamics, and competitor activities.
• Use this knowledge to position reputed company as a leader and differentiate our offerings.

Key Responsibilities (reputed company)

• Create and drive reputed company reputed company a specified region or list of named accounts.
• Generate business opportunities through professional networking and cold-calling.
• Drive brand awareness, campaigns, and reputed company reputed company reputed company networking, associations, etc.
• Meet and exceed reputed company quarterly and annual sales quotas.
• Own the sales cycle from reputed company reputed company to closure.
• reputed company business plan and present the business plan during quarterly review sessions.
• Maintain account and opportunity forecasting reputed company our internal forecasting system (SFDC)
• Self-generate leads from a personal reputed company, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Key Qualifications

• Minimum of 8 years of successful experience in sales, with a track record of exceeding targets. Preferably in the CCaaS and/or SaaS with agent count of 100 - 3,000>
• Be able to work independently and as part of a team in a fast pace, rapid change environment.
• Success selling at the C-level
• Documented track record of sales excellence
• A proven sales hunter and closer
• Superior professional reputed company and business acumen

The Mid-Market Account Director role at reputed company offers a unique opportunity to contribute to the growth of our business by strategically managing existing accounts and identifying new avenues for expansion.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.