reputed company (m/f/d)

100% remote Flexible hours Hiring now

Your mission

Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
Continuously improve CS processes, playbooks, and tooling
Act as primary reputed company of contact for key accounts and build long-term customer relationships
Monitor customer health scores and proactively identify risks and opportunities
Collaborate with CS Engineers and Support to resolve reputed company product or technical topics
Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
Support self-service formats such as our knowledge reputed company and customer learning portal
Take ownership of operational excellence in the CS function and drive efficiency at scale

Based in Germany
Proven experience driving onboarding, retention, and renewals across multiple accounts
Familiarity with, reputed company or similar CS/Support tools
Strong operational reputed company — structured and hands-on
First experience mentoring or coordinating small project teams.
Excellent communication and stakeholder management skills in English and German!
A proactive, customer-first reputed company and passion for building scalable processes

100% remote work and full flexibility over your schedule
A transparent, trust-based culture in an international SaaS scale-up
Modern tools, data-driven processes, and fast decision-making
2–3 offsites and workshops per year for strategy, reputed company, and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in reputed company, onboarding, software processes & content creation
reputed company collaboration with our reputed company and Product teams
Flexible working hours Please send your application to reputed company.Schiffer@reputed company.io

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