[Remote] Customer Service Representative (Remote)
Note: The job is a remote job and is open to candidates in USA. Concentrix is a forward-thinking global organization that fosters an inclusive culture and a sense of belonging. They are seeking a remote Customer Service Representative to provide exceptional customer service and support, resolving routine problems and inquiries related to the company's products and services.
Responsibilities
- Maintain acceptable production levels as set by management
- Provide details on the discount services to help retain and save customers
- Provide high level of customer service and empathy
- Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
- Have the ability to deliver bad news and de-escalate critical situations
- Be efficient in navigating multiple systems
- Participate in ongoing training and self-development
- Maintain advanced knowledge of procedures, product information and online resource tools
- Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
- Participate in activities designed to improve business performance
- Ensure that all quality targets are met and maintained
- Deliver expert customer experiences…with a smile
Skills
- Minimum of 6 months to 1 year of solid customer service experience
- High School Diploma or GED Required
- Ability to effectively communicate with customers and ask discovery questions
- A strong heart and mind for servicing others
- Comfortability with Outlook, asynchronous tools, and Microsoft Excel
- Must be comfortable being on web camera
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Ability to utilize tools and resources to efficiently assist customers
- Ability to articulate in a professional and efficient manner
- Ability to break down complex subject matter into relatable knowledge for our customers
- Ability to be flexible with the hours of operation
- Must reside in the United States or have a valid U.S. address for residence
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- Paid training days
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview