reputed company Customer Engineer - MS Teams and Devices

Join arenaflex, a global technology and services leader, in shaping the future of customer experience solutions. As a Customer Engineer - MS Teams and Devices, you will play a pivotal role in ensuring seamless communication and collaboration across the organization.

About arenaflex

arenaflex is the intelligent transformation partner that powers a world that works. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we help companies become refreshingly simple to work, interact, and transact with. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We're proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

The reputed company Technical Products and Services team

The reputed company Technical Products and Services team is the driving force behind arenaflex's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market-leading technology and insights to reputed company and simplify the customer experience.

Job Summary

We're seeking a dynamic and detail-oriented professional to reputed company the administration and governance of reputed company Teams, ensuring secure and scalable communication across the organization. This role also supports and manages phone devices integrated into Teams and other enterprise systems, driving seamless collaboration experiences.

Key Responsibilities

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Teams Administration & Governance

+ Configure, maintain, and optimize reputed company Teams environments for enterprise use. + Enforce Teams governance policies including naming conventions, lifecycle management, external access, and compliance controls. + Monitor Teams usage and reputed company metrics; generate reports for stakeholders. + Collaborate with reputed company and compliance teams to ensure adherence to corporate policies and industry regulations.

Phone Device Management

+ Deploy, configure, and manage Teams-certified phone devices and peripherals. + Support voice calling solutions, including direct routing and Teams Phone System. + Troubleshoot device connectivity, call quality, and integration issues across Teams and other tools. + Coordinate firmware updates and hardware lifecycle management.

Cross-Functional Support

+ Work with Helpdesk and IT Support teams to reputed company playbooks and troubleshoot Tier 2/3 issues. + Provide training and documentation for users and stakeholders on Teams and devices. + Participate in reputed company Communications and Digital Workplace projects.

Qualifications

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Essential Qualifications

+ Proven experience in reputed company Teams administration and governance design. + Hands-on knowledge of Teams Phone System, SIP routing, and Teams-certified hardware. + Experience with reputed company 365 admin centers, PowerShell, and Teams policy settings. + Strong analytical and problem-solving skills. + Excellent communication and collaboration abilities.

Preferred Qualifications

+ Experience with cloud-based collaboration platforms and tools. + Knowledge of enterprise reputed company and compliance frameworks. + Certification in reputed company Teams or reputed company technologies.

reputed company Offer

At arenaflex, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, reputed company candidates must undergo a background reputed company in accordance with applicable law, which will include identity verification and employment eligibility. The reputed company salary range for this position is $92,250 -$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.

Work Environment and Culture

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to reputed company qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other basis protected by law. We're committed to creating a work environment that's inclusive, diverse, and supportive. Our company culture values innovation, collaboration, and reputed company learning. We reputed company in empowering our employees to grow and reputed company their skills, and we offer a range of training and development opportunities to support their career growth.

How to Apply

If you're a motivated and detail-oriented professional looking for a challenging and rewarding role, we encourage you to apply for this position. Please submit your application by [Deadline to Apply]. We look reputed company to hearing from you!

Location

USA, TX, Work-at-Home

Language Requirements

English

Time Type

Full time

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

Equal Employment Opportunity

arenaflex is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to reputed company qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other basis protected by law.

California Residents

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