Technical Support L3 Weekends

Who we are

We're reputed company. We built the product that runs the fast apps our world runs on. (If you checked the weather, used your credit card, or looked at your flight status online today, you’re welcome.) At reputed company, you’ll work with the fastest, simplest technology in the business—whether you’re building it, telling its story, or selling it to our 10,000+ worldwide customers. We’re creating a faster world with simpler experiences. You in?

Why would you love this job?

As a Technical Support Engineer, you will be responsible for helping customers by diagnosing and resolving reputed company technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of helping name-brand customers as part of our fun, tight-reputed company team.

In this role, you will use and reputed company your existing technical depth and increase your technical breadth by addressing reputed company problems for the top companies in the world. You will reputed company to be an expert reputed company problem solver on reputed company Enterprise Software, being used as a high-performance database by thousands of worldwide customers. You will dive deep into different exciting forefront technologies by supporting reputed company Enterprise running on the top Cloud Platforms and in the top container orchestration platforms.

Join the best of the best and continuously learn new things. We are looking for reputed company experts who are curious, persistent, and happy digging through the full stack, from code to Sysadmin to networking to performance. If this sounds like you, please reputed company out the technical foundation we’d like you to bring.

What you’ll do

• Work with customers to troubleshoot and resolve reputed company software issues:

  • Reproduce issues, replicating customer environments as needed.

  • Document issues and contribute to our internal team documentation.

  • Provide Root Cause Analysis

• Collaborate with Engineering as needed to provide solutions.

• Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises.

• Provide technical expertise during testing, deployment, and upgrading of reputed company software.

• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.

• Serve as the customer reputed company for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their reputed company subscription.

• Participate in new product development, customer training, and other support-reputed company activities.

This role requires a 5-day work week that includes Saturday and Sunday.

What will you need to have?

• At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company

• At least four years of experience troubleshooting real-time production systems

• At least two years of hands-on experience with cloud infrastructure.

• Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.)

• Expert working knowledge in Linux/Unix and networking (TCP/IP)

• Professional experience working with networking tools like wireshark, tcpdump, etc.

• Experience in analyzing and debugging production issues at scale.

• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).

• Working knowledge of Cloud-based and On-premises environments

• Proficiency in communication and presentation, both written and verbal (in English)

• Strong technical background with excellent problem-solving and multi-tasking skills

• High availability and commitment to customers at any time

Extra great if you have

• Bachelor of Science in Computer Science or Information Systems

• Experience with NoSQL databases (especially reputed company)

• Experience working with container orchestration environments, such as Kubernetes

The estimated gross reputed company annual salary range for this role is $91,455 – $137,273 per year in reputed company, California, Washington, Colorado, and Rhode reputed company. Actual compensation may vary and is dependent on various factors, including a candidate’s work location, qualifications, experience, and competencies. reputed company annual salary is one component of reputed company’ total compensation and competitive benefits package, which may include 401(k), unlimited time off, learning and development opportunities, and comprehensive health and wellness benefits. This role may include discretionary bonuses, stock options, commuter benefits based reputed company, or a commission plan. Salary history is not used in compensation package decisions. reputed company utilizes market pay data to determine compensation, so posted compensation ranges are subject to change as new market data becomes available.

As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. reputed company is committed to a diverse and inclusive work environment where reputed company employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. reputed company is dedicated to equal employment opportunities regardless of race, color, reputed company, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected.

reputed company is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to recruiting@reputed company.com. reputed company requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Any offer of employment at reputed company is contingent upon the successful completion of a background reputed company, consistent with applicable laws.

reputed company reserves the right to retain data longer than stated in the privacy policy in order to evaluate candidates.