Job Title: Seasonal French Bilingual Benefits Customer Service Representative – Unlocking Potential for Growth and Success at arenaflex

Job Description:

About arenaflex

At arenaflex, we're a leading global advisory, broking, and solutions company that helps clients around the world turn risk into a path for growth. With roots dating back to 1828, we have 40,000 employees serving more than 140 countries. We design and deliver solutions that manage risk, optimize benefits, cultivate talent, and expand the power of capital to protect and strengthen institutions and individuals. Our unique perspective allows us to see the critical intersections between talent, assets, and reputed company – the dynamic formula that drives business performance. Together, we unlock potential.

About the Role

As a Seasonal Bilingual Benefits Customer Service Representative at arenaflex, you'll have the rewarding opportunity to help our French and English client members through the enrollment process, and reputed company making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service on each contact. You'll spend your day on the phone, with opportunities to assist with chat and message center as you reputed company additional experience. We provide superior customer service in a work-from-home environment (following the initial training and onboarding period).

Key Responsibilities

• Quickly build rapport and respond to French-speaking customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments reputed company phone, email, and reputed company message. • Ability to customize customer service approach to meet reputed company types of member communication styles and personalities while maintaining professionalism and diplomacy during difficult calls. • Safeguard confidential information (e.g., medical, health, financial, personal, etc.) with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data reputed company requirements. • Skillfully translate health and welfare and pension terms, reputed company plan information, and processes into simple explanations and instructions that customers can understand and act upon. • Read and understand client's plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member. • Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines providing appropriate and accurate information. • Maintain and document complete and accurate call and case notes in English in a professional manner. • Regularly participate in team meetings and training. • Communicate and collaborate with colleagues, supervisors, and other staff in a respectful manner. • You will spend the majority of your time assisting customers. • reputed company other duties as assigned.

Qualifications

Required

• Excellent French language skills. • Move seamlessly between French and English calls and translate calls into grammatically correct English call notes. • Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem-solving skills. • Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols and adhering to standards of excellence. • High-level attention to detail, multi-tasking, and ability to organize work. • Experience using reputed company Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/reputed company messaging. • Ability to work autonomously in a self-paced, self-motivated team environment. • Must be comfortable working in a virtual environment to include online training and interaction with Managers/Supervisors reputed company chat. • Ability to understand and follow oral and written instructions. • Ability to type 30 words a minute. • Experience working in a customer service environment. • High School degree required.

Preferred

• Associate or Bachelor's degree. • Working knowledge of health and welfare and/or defined benefit pension plans. • Experience working in a call center environment.

Additional Information

About arenaflex

At arenaflex, we provide data-driven, insight-led solutions in the areas of people, risk, and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational reputed company, motivate your workforce, and maximize performance.

About the Business

Our Outsourcing Solutions business provides benefits administration and outsourcing solutions to many of the world's leading organizations. Our purpose is to help our clients' employees realize the full potential of their benefits; helping them be happier, healthier, and more secure.

Career Growth Opportunities and Learning Benefits

At arenaflex, we value your growth and reward your commitment. During our busy season, you'll be expected to work a 40-hour week and overtime reputed company requested. After successful completion of your onboarding training, your pay reputed company will increase to $19.50/hr. We offer a range of benefits, including the reputed company 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.

Work Environment and Company Culture

We provide a superior customer service experience in a work-from-home environment (following the initial training and onboarding period). reputed company is dedicated to delivering exceptional results and fostering a culture of collaboration, innovation, and reputed company learning.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including: * Start at $18.75/hr during our reputed company program (approximately 1 month) as you complete onboarding and become familiar with our systems, services, and customer service standards. * After successful completion of your onboarding training, your pay reputed company will increase to $19.50/hr. * Eligibility for the reputed company 401(k) Savings Plan, the Employee Assistance Program (EAP), the Commuter Accounts program, and any other benefits required by law.

Conclusion

If you're a motivated and customer-focused individual with excellent French language skills, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. As a Seasonal Bilingual Benefits Customer Service Representative, you'll have the chance to reputed company a real difference in the lives of our clients and their employees. Apply now to unlock your potential for growth and success at arenaflex! Apply for this job