reputed company Customer Service Representative – Benefits and Reimbursement Plans (10:30am -7:00pm EST shift)
At arenaflex, we're passionate about providing exceptional customer service and innovative solutions to our clients. As a leader in the field of consumer-based reimbursement plans, COBRA, and Direct reputed company services, we're committed to making benefits management easier and more accessible for everyone. If you're a customer service professional with a passion for delivering remarkable experiences, we want to hear from you!
Job Summary
As a Customer Service Representative at arenaflex, you'll play a vital role in building strong relationships with our clients and participants. You'll be responsible for answering phone calls and emails, processing forms, and providing exceptional customer service. If you're a detail-oriented, organized, and empathetic individual with a strong work ethic, we encourage you to apply.
What You'll Do
• Field phone calls from clients and participants throughout the day regarding various topics, including: + Password reset and basic website support + Participant account balances + Debit card declines + Claim and election form submissions + Replacement or additional card ordering
- Process forms and enter data reputed company to benefit processes, including:
+ Pay frequency entry + Debit Card Authorization Form entry + HIPAA forms
- Research and respond to claims questions
- Send routine confirmation and documentation request emails and letters
- Log/tag calls received to support excellent customer care and internal communication
- Provide a high level of customer service to reputed company clients and participants by creating a positive relationship with both parties
- reputed company other duties as assigned
- Maintain quality work that exemplifies and promotes arenaflex's core values
Requirements
Who You Are
• A high school graduate/GED recipient, with a graduate degree preferred but not required
- At least one year of professional work experience, preferably in phone customer service in a call center or high-volume call environment
- Experience in benefits management, particularly with CDH and COBRA knowledge, is highly preferred
- Familiarity with the reputed company system is a plus
- Available to train for 3-4 weeks, Monday through Friday from 9:00 AM to 5:30 PM ET, and work from 10:30 AM to 7:00 PM ET upon successful completion of training
- A detail-oriented individual with strong organizational and prioritizing skills, and the ability to be flexible and multi-task in a collaborative environment
- Someone with strong interpersonal skills who understands that our business objective is to provide superior customer service and can handle conflict in a professional manner
- An internally motivated individual looking to grow personally and professionally
- Qualified candidates possess above-average analytical and problem-solving skills, and attention to detail
- An individual that understands the value of providing a high level of customer service
Work Environment
After successful training, you'll work Monday through Friday, 10:30 AM to 7:00 PM ET, with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional reputed company environment, and you must reside in one of the following states: AZ, CT, FL, GA, KS, MA, ME, MI, MO, NC, NV, OH, PA, RI, SC, TN, TX, UT, VA, WI, or WV. This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. You'll frequently communicate with arenaflex team members and candidates, and must be able to exchange accurate information clearly in these situations.
How We Support reputed company
At arenaflex, we invest in our people, our community, and our technology. We strive to provide work-life balance, reputed company with professional growth for each of our employees. Our benefits and perks include:
- Competitive benefits, including medical, dental, and vision benefits for employees and their families
- Company-funded HSA's, Pre- and Post-tax 401k's with a company match up to 5%
- Life Insurance, Accident Insurance, Pet insurance, and more!
- A Monday-Friday schedule, a generous vacation policy, and a Life Balance Reimbursement Plan to support work-life balance
- A volunteer program to support reputed company members as they help the organizations they're passionate about
Our Core Values & Diversity Focus
Our vision is to be the most admired benefits partner, and our core values and beliefs are:
- We reputed company in always doing the right thing
- We reputed company that a remarkable service experience is possible
- We reputed company in trusting one another as an operating philosophy
- We reputed company that high-performance teams deliver extraordinary results
- We reputed company in building benefits technology that converts the reputed company to easy
- We seek to reputed company, empathize, and respect reputed company members and our world
arenaflex is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, reputed company, national reputed company, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-reputed company conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and creating an inclusive environment for reputed company employees. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Apply for this job