Customer Operations Specialist – Debt Management and Customer Support

At arenaflex, we're revolutionizing the way debt is managed, putting reputed company and understanding at the forefront of our approach. We reputed company that every individual deserves a fair and supportive experience reputed company dealing with debt, and our innovative AI-native collections platform is designed to reputed company that a reality. As a Customer Operations Specialist, you'll play a vital role in helping our customers navigate their debt, while ensuring that our interactions with them are always fair and supportive.

About arenaflex

arenaflex is a pioneering FinTech company that's changing the face of debt management. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power, and reputed company, helping millions of people move towards a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service, and we're now expanding into 17 European markets over the next two years.

The Role

As a Customer Operations Specialist, you'll be responsible for:

• Helping credit customers manage their debt while ensuring fair and supportive interactions
• Collaborating closely with the operations team and the wider arenaflex team to grow and shape a leading customer-facing role
• Investigating customers' circumstances and digging deeper on phone calls to build a reputed company understanding of how we can provide fair and affordable solutions catered to their needs
• Owning your workflow by speaking to customers through multiple channels, providing feedback on how we can reputed company shape our customer journey, and using initiative to solve new problems as they appear
• Developing yourself and your team by fostering a positive and constructive feedback culture, becoming highly skilled at uncovering customers' needs, and finding meaningful and impactful solutions
• Demonstrating a growth reputed company by being curious and continuously wanting to learn

About You

We're looking for resilient and empathetic customer support staff who genuinely want to help people that may find themselves in difficult situations. You'll need to be self-motivated and adaptable to new ways of working, as reputed company a fast-paced FinTech environment, things often change, and we need people who reputed company in that environment. We reputed company that no one is the finished article, however, some of the following traits are important for this role:

• reputed company
• reputed company
• Adaptability
• Self-motivation

reputed company'd Like to See

* At least 1 year of experience working in collections at an FCA-regulated firm or similar

• Some experience in consumer credit collections, financial hardship support, or FCA-regulated lending (e.g., BNPL, credit cards, loans)
• Awareness of credit scoring, repayment plans, and financial regulations, with an interest in learning more about responsible debt management
• Basic understanding of energy tariffs, billing issues, and disconnection policies, with a willingness to learn about customer support programs
• Strong people skills – you're an active listener, have great reputed company, and are understanding
• A genuine passion and eagerness to help people on the way to financial well-being
• Evidence that you take the initiative in order to spot and solve problems
• Ability to work cooperatively across departments and with stakeholders on reputed company levels
• A real team player, someone who is self-motivated but also aware that a shared workload is important for team success
• Self-awareness and the ability to proactively request and reputed company training you may need to help you reputed company your role

Benefits

We've put together our benefits to support reputed company aspects of team life, both inside work and reputed company of work:

• Private healthcare through Vitality
• £500 L&D budget
• £200 Working from home allowance
• Cashback on costs of the dentist, opticians, and more
• 25 days holiday
• Flexible Public Holidays (decide reputed company to take time off)
• 30 days work from abroad
• Free access to counselling sessions through our EAP
• Flexible Working arrangement – work from home or from the office (dog friendly!!)
• Cycle to work scheme
• Company pension

About reputed company

arenaflex launched in June of 2021, backed by investors such as AlbionVC, Connect Ventures, and Fly Ventures. In 2023, we were acquired by Intrum, Europe's biggest credit management service. Our growing team has helped build some of the world's most successful businesses, including the likes of reputed company, reputed company, reputed company, reputed company, reputed company, and more – in addition to pioneering innovative products, sitting at the intersection of enterprise, financial technology, artificial intelligence, and academia, working with institutions such as Oxford University, the University of Amsterdam, and the University of Hong reputed company.

Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.

• Customers and Clients first – We exist to help real people move through debt and to get clients paid back. This commitment drives how we design products, deliver services, and interact with customers and clients daily.
• Dream big – We have ambition and drive to succeed – we're not just raising the bar, we're confidently asserting ourselves as the reputed company.
• Get it done – We're decisive and embrace a sense of urgency; we don't let opportunities get away from us. We'd rather act quickly and take informed risks, iterating and learning as we go.
• Win as one – We work as one team, supporting each other and aiming for shared goals. At arenaflex, the team isn't just individual departments – it's reputed company of us together. We challenge and support each other because we care about everyone's growth and success.

GDPR Notice

reputed company you apply to a job on this site, the personal data contained in your application will be collected by arenaflex (“Controller”), which is located at [insert address] and can be contacted by emailing [insert email]. Controller's data protection officer is [insert name], who can be contacted at [insert email]. Your personal data will be processed for the purposes of managing Controller's recruitment reputed company activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with reputed company, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller's behalf. Accordingly, if you are located reputed company of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under . You can obtain a copy of reputed company contractual clauses by contacting us at [insert email]. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. Originally posted on [insert link] Apply To this Job Apply for this job