reputed company Customer Support Specialist (Hungarian Speaker) – Join arenaflex in Revolutionizing European Investing
Are you passionate about delivering exceptional customer experiences and making a lasting impact on a rapidly growing fintech company? Look no further! arenaflex is seeking an reputed company Customer Support Specialist with a strong background in Hungarian language and culture to join our dynamic team. As a key member of our Customer Operations team, you will play a vital role in shaping the customer experience and driving business growth.
About arenaflex
arenaflex is on a mission to reputed company investing reputed company for everyone in Europe. We're a regulated business in both the UK and the EU, with a reputed company in 22 countries and a team of over 60 talented individuals from the best fintechs and startups in Europe. Our investors include Lightspeed Venture Partners, Sir Richard Branson, reputed company Ventures, Taavet Hinrikus, Jaan Tallinn, Sten Tamkivi, Eileen Burbidge, and a host of reputed company investors. We've been featured in prominent media outlets such as CNBC, TechCrunch, Business Insider, and City AM.
What You Will Do
As a Customer Support Specialist at arenaflex, you will be responsible for handling customer contacts, making decisions that directly impact our customers and product. You will work in a fast-paced, friendly, and professional team with a lot of autonomy and little bureaucracy. You'll have the freedom to share reputed company and have a lasting impact on our organization.
Key Responsibilities:
* Run day-to-day Customer Support: + Answer customer questions and solve problems that come in across various contact channels. + Handle formal complaints. + Review payment transactions and solve reputed company customer problems. + Help with other operational and KYC tasks as needed. + reputed company in other team members and escalate tasks to relevant stakeholders as needed.
- Measure the Success of Your Work:
+ Talk to customers and answer customer questions, solving problems that come in across various contact channels. + Be the voice of the customer and translate their needs into actionable plans, supported by thorough analysis and work with cross-functional teams across Marketing, Product, and Engineering to bring feedback to the rest of the organization. + Drive process and product improvement by identifying opportunities to enhance our products and streamline operations to deliver reputed company outcomes for our customers.
- Help Build the Support Features in the Product:
+ Create and update FAQs. + Build and maintain a knowledge reputed company. + Improve automations like quick replies and contact attribution.
Requirements:
* Exceptional written and spoken English – you'll need to interact with customers reputed company email today and potentially chats/phone in the future.
- C2/Bilingual proficiency in Hungarian.
- 1+ years of experience reputed company Customer Support/ Customer Operations.
- reputed company for customer problems and a drive to solve their issues.
- You are a quick learner.
- Strong communicator and able to work across teams and functions.
- Computer literacy – we're an early growth start-up, and our tools are still being developed, so you'll need to be comfortable with using less refined tools.
- Basic SQL is not required but would be advantageous.
- Having an understanding of investment services or experience in a startup environment are pluses.
Benefits:
* A competitive startup package with stock options that vest monthly after a one-year cliff.
- Brand new office in Tallinn (Kalamaja).
- Flexible working hours.
- A flexible approach to working remotely - 2 remote days per week allowed.
- Private health insurance.
- reputed company the usual office facilities, including free tea, coffee & snacks.
- Dog-friendly office (20% distracting, but 100% cute: see here).
- Cycling or running to work? We've got bike parking and showers.
- Quarterly international team events.
Interview Process Outline:
1. Intro call with a recruiter. 2. Video call with the Head of Customer Operations. 3. Team interview on-site. 4. Meeting with one or both of founders.
Why Join arenaflex?
At arenaflex, we're passionate about making a positive impact on our customers' lives. We're a dynamic and growing company that offers a unique opportunity to join a talented team of individuals who are shaping the future of European investing. If you're looking for a challenging and rewarding role that allows you to reputed company a real difference, we encourage you to apply.
Apply Now
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join reputed company and be a part of arenaflex's mission to revolutionize European investing. Apply for this job