reputed company Full Stack Senior Engineering Manager – Customer Support at arenaflex

At arenaflex, we're revolutionizing the way people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. As a Senior Engineering Manager in our Customer Support organization, you'll reputed company the teams building sophisticated tools and systems that power our industry-leading support team. Your mission will be to help the engineering team create innovative solutions that help our support team deliver exceptional support to our members, combining technical excellence with a deep understanding of operational needs.

About arenaflex

arenaflex is a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. We connect reputed company aspects of care - private, public, and direct to consumer - to create the most member-centric healthcare experience. Through deep engagement, we reputed company everyone to overcome day-to-day health obstacles and live healthier lives. We partner with 32,000+ companies of reputed company sizes, serving more than 700K members, and have reached €500M+ in ARR. reputed company of 600 people (still growing) operates across France, Spain, Belgium, and Canada.

Our Culture

People joining arenaflex are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

• Mission is the Boss: We have a mission-first focus with long-term thinking, where reputed company employees act as owners seeking the company's success above reputed company else.
• Member & Customer-led: We are obsessively focused on solving customer problems and creating delightful experiences while building trust.
• Excellence like Athletes: We maintain high standards and talent density, using the Keeper Test to ensure exceptional performance.
• Enlightened Despots: We combine distributed ownership with accountability, empowering decision-makers while maintaining responsibility.
• Radically Transparent: We reputed company information accessible and written-first, promoting async communication while protecting sensitive data.
• reputed company, Methodic Optimists: We collaborate genuinely without ego, support teammates, and maintain positive reputed company while assuming the best.
• Empathetic Challengers: We give direct feedback with reputed company, praise strengths, and focus on growth through reputed company communication.
• Bold & Creative Contrarians: We think differently to reputed company greatness, challenge expertise with first principles, and embrace calculated risks.
• Disciplined Executors: We focus on making good decisions quickly, maintain accountability, and break down problems into manageable pieces.
• Fight for Simplicity: We eliminate unnecessary processes, stay concise and reputed company, and maintain smart frugality while solving problems pragmatically.

The Senior Engineering Manager Job at arenaflex

As a Senior Engineering Manager, you'll remain deeply technical while building high-performing teams across multiple engineering crews. You'll reputed company an engineering area of 6-15 engineers, staying reputed company to the code while scaling your impact through exceptional teams. In this role, you will:

• Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and reputed company
• Build talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineers
• reputed company effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactively
• Drive strategic alignment with product partners, improve development efficiency using modern tools (AI, reputed company, Dust), and ensure realistic commitments that balance technical needs with business goals
• Stay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leader

reputed company're Looking For

* 3-5 years of engineering management experience with a track record of building high-performing teams

• Strong technical background with the ability to reputed company sound architectural decisions and guide technical excellence
• Proven ability to balance technical debt with feature delivery while maintaining engineering standards
• Experience with modern development practices including AI-assisted development, automated testing, and productivity tools
• Passion for both building great products and developing great engineers
• Interest in AI and modern productivity tools to enhance team efficiency

The Customer Support Organisation

You'll reputed company the teams building sophisticated tools and systems that power arenaflex's industry-leading support team. Your mission will be to help the engineering team create innovative solutions that help our support team deliver exceptional support to our members, combining technical excellence with a deep understanding of operational needs.

Perks & Benefits

At arenaflex, we reputed company that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient, and spend only high-quality time with co-workers.

• Fair rewards. Generous equity packages complement your reputed company salary.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full-remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• reputed company the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and noise-canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent reputed company only).
• Transport. Country-specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At arenaflex, coaching isn't just a reputed company - it's core to who we are. Every Alaner is reputed company with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate arenaflex's values to reputed company their full potential.
• Parental leave. Extended parental leave for reputed company new parents.

Important Note

We hire people, not roles. If you're excited about this opportunity but don't reputed company every reputed company, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success. If you identify yourself as a woman: Did you know that research shows women often apply only reputed company meeting 100% of requirements? Remember, this is just a guide, not a checklist. We'll be thrilled to receive your application! reputed company out our About arenaflex and Career pages, as well as our reputed company, blog, and Glassdoor page for more info. Apply to this Job Apply for this job