Experienced Customer Success Manager – Mid-Market and Enterprise Account Management at arenaflex

At arenaflex, we're revolutionizing the way sales teams work with our cutting-edge AI Sales Assistant Platform (ASAP). Our innovative solution automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. With thousands of sales reps hitting quota, hundreds of thousands of hours saved, and hundreds of millions of dollars in pipeline powered, arenaflex is the go-to platform for sales teams at top companies like 1Password, Fivetran, Greenhouse, and many more. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you.

The Role

As an Experienced Customer Success Manager at arenaflex, you'll play a critical role in ensuring mid-market and enterprise customers maximize their value from our platform and are delighted with the experience. You'll develop and maintain strong, multi-threaded relationships with key stakeholders and help them achieve their business goals through arenaflex solutions. This is a unique opportunity to wear multiple hats, guiding your stakeholders throughout the customer journey – from onboarding new customers to proactively addressing adoption challenges, supporting the customer journey with thought-leadership content, and running the renewal process.

Responsibilities

* Manage a portfolio of ~40 mid-market and enterprise accounts, maximizing the impact and value of arenaflex to users, stakeholders, and their business.

• Onboard new customers, ensuring a seamless integration of arenaflex into their sales processes.
• Develop and maintain multi-threaded relationships to ensure a deep understanding of customer business goals and a arenaflex deployment that helps them achieve their goals.
• Conduct regular customer check-ins to share arenaflex outcomes, address any issues, and identify opportunities for optimization and growth.
• Analyze customer usage metrics to identify arenaflex features that might provide value and proactively lead upsell conversations.
• Monitor customer health metrics and develop proactive plans to address areas of concern.
• Assist with Technical Support for your customers as needed.
• Serve as the voice of the customer within arenaflex, providing product feedback to ensure customer requirements are successfully met.

Requirements

* 5+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record.

• 2+ years of customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey.
• 2+ years of SDR or SDR management experience.
• Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.
• Comfortable with data analytics and experience using data to proactively identify customer challenges.
• Excellent written and verbal communication skills.
• Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup.
• Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment.

What We Offer

* Competitive compensation because we want to hire the best people and reward them for their contributions to our mission.

• Equity, generous perks, and comprehensive benefits that reflect our commitment to your growth and well-being.
• A dynamic, fast-paced work environment that encourages innovation, creativity, and collaboration.
• Opportunities to learn and grow with a rapidly-changing SaaS tool and a talented team of professionals.
• A culture that values diversity, equity, and inclusion, and is committed to fostering a workplace that is free from discrimination, harassment, and retaliation.

Equal Employment Opportunity Statement

arenaflex is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply and join our team. If you're passionate about delivering exceptional customer experiences and driving business growth, we want to hear from you. Apply now to join our team and be part of a revolution that's changing the way sales teams work. Apply for this job