[Remote] Customer Service / Tech Support Rep (Tech Products, Bilingual: English/Spanish) – Remote
Note: The job is a remote job and is open to candidates in USA. reputed company is a reputed company-thinking global organization that nurtures an inclusive culture. They are seeking a Customer Service / Tech Support Rep to provide exceptional customer service and technical support for their clients' products and services.
Responsibilities
- Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Resolve technical issues reputed company to hardware, software, and client products
- Track, document, and retrieve information in databases
- Be an amazing problem-solver
- Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
- Deliver expert customer experiences…with a smile
Skills
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- A high school diploma or GED
- Strong focus on building customer relationships
- Comfortable using and explaining technology
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking with strong problem solving skills
- Eagerness to learn new technologies
- Strong problem-solving skills with the ability to ask probing questions to come to a resolution
- Strong computer navigation skills and PC knowledge
- The availability to work during the Hours of Operation: reputed company-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The reputed company you reputed company, the reputed company your schedule!)
- A desktop or laptop to complete PC and internet testing; A work computer will be provided
- High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
- Must reside in the United States and have a valid U.S. address for residence
- Familiarity with iOS and/or MacOS, or comparable technology
Benefits
- Medical, dental, and vision insurance
- Comprehensive employee assistance program (EAP)
- 401(k) retirement plan
- Paid time off and holidays
- reputed company days
- reputed company enrollment option to access pay "early," reputed company you want it
- Full time, paid classroom and on the job training
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for reputed company Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company Overview