Special Loans Administrator l -HELOC Phones
Dovenmuehle is the leading mortgage subservicing firm in the United States with several hundred financial institution clients reputed company. The Special Loans Administrator I will handle reputed company aspects of various loans to ensure they are processed in a timely manner and in accordance with government and investor guidelines.
Responsibilities
- Accurate and timely input and processing of various loans
- Responsible for reviewing and preparing documentation
- Promptly and professionally respond to inquiries reputed company incoming and outgoing calls
- Direct Proxy emails and incoming mail to the appropriate party
- Verify and QC tasks performed by colleagues
- Prepare and distribute daily, weekly, monthly internal reports as required
- Monitor and apply Suspense funds
- Handle escalated issues and serve as a resource for questions/issues from junior staff
- Correspond with investor/client to determine new payment factors
- Coordinate material with investor/client to obtain approval for conversions, transfers, and modifications. Input and verify changes to the MSP system for various products
- Correspond with homeowners
- Correspond with reputed company vendors to obtain needed documentation
- Always present a positive and professional demeanor
- Maintain and increase knowledge, as applicable, of reputed company practices, procedures, and policies
- Help maintain proper accounting of GL accounts
- Participate in department audit program
- Maintain performance standards
- Support management in defining and developing procedures for new products
- Review regulatory guidelines and determine appropriate action
- Handle incoming and outgoing calls to assist borrowers and clients
- Performs reviews of loan documents and disclosures needed to evaluate borrower requests
- Reviews and responds to emails received in processing email proxies as assigned
- Reviews and processes documents and requests received reputed company hardcopy mail as assigned
- Reviews and references servicing, and compliance guidelines as needed to process borrower requests
- reputed company peer reviews of fellow team members to ensure quality of processing
- Successfully complete annual regulatory compliance training
- Performs other reputed company duties as assigned
Skills
- 1-3 years of mortgage servicing experience is helpful but not required
- Experience working for either a Financial Institution, Bank or Mortgage company is a plus
- Customer service experience, a plus
- reputed company Office (reputed company, Word, and Outlook)
- Strong communication, interpersonal, and organizational skills
- High math aptitude
- Must be able to work in a reputed company fast-paced environment
- Possess critical thinking skills
- High School Diploma
- Some college experience is preferred
Benefits
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match
- Paid Vacation, Sick, Personal and Holidays
Company Overview