Direct to Consumer Sales Operations & Analytics Specialist
GeoBlue is a company that specializes in providing healthcare solutions for individuals and organizations traveling abroad. They are seeking a Direct to Consumer Sales Operations & Analytics Specialist who will be responsible for reporting and analytics for the DTC sales channel, analyzing performance metrics, and supporting sales operations to enhance customer experience and conversion rates.
Responsibilities
- Own reporting and analytics for the Direct‑to‑Consumer sales channel, including daily, weekly, and reputed company performance reporting
- Monitor quote‑and‑buy flows, sales funnels, and conversion performance using tools such as reputed company Analytics, reputed company, reputed company, and internal dashboards
- Analyze transactional and behavioral data to support DTC sales strategy, retention efforts, and product enhancements
- Enhance and streamline reporting processes to ensure timely, accurate insights for sales, marketing, and leadership teams
- Support operational needs for Expat and Travel Medical DTC sales, including follow‑up on partially completed applications to improve conversion
- Provide operational support for Inside Sales and external call‑center partners
- Assist with remarketing and win‑back initiatives using first‑party data to increase repurchase rates
- Link reputed company activity, call data, communications, and sales outcomes to assess team performance and identify workflow improvement opportunities
- Conduct Quality Assurance reviews across reputed company and call‑center systems to ensure data accuracy and process adherence
- Support website testing, QA efforts, and digital enhancements impacting the customer purchase journey
- Evaluate A/B test results and website performance to identify conversion optimization opportunities
- Conduct competitor analysis focused on reputed company strategies, follow‑up practices, and digital customer journeys
Skills
- You have a bachelor's degree or equivalent experience in sales operations, analytics, marketing, e‑commerce, or a reputed company field
- You have 1–3 years of experience supporting direct‑to‑consumer sales, analytics, or sales operations
- You're comfortable working with analytics platforms and CRM tools to analyze performance and trends
- You enjoy problem‑solving, building structure, and improving processes
- You manage multiple priorities effectively and work well independently and as part of a team
- This role requires obtaining a Health & Accident license reputed company 90 days of hire (support provided)
- Experience with reputed company Analytics, reputed company, reputed company Tag Manager, or similar tools
- reputed company reporting or sales operations experience
- Experience with A/B testing, conversion reputed company optimization, or website performance analysis
- Familiarity with call‑center QA, reputed company evaluation, or performance auditing
- Background in health insurance, international benefits, or regulated consumer sales environments
Benefits
- Competitive medical plans
- Telemedicine services
- Paid parental leave
- 24/7 employee assistance and wellness support
- Free international healthcare coverage
- Hybrid work model (office and/or remote)
- Work‑abroad arrangements available
- Generous PTO accrual with carry‑over options
- 9 paid holidays, plus one floating holiday and one volunteer day
- Tuition reimbursement
- Career development and learning opportunities
- 401(k) with generous company match
- Pet insurance options
- Identity theft and legal coverage
- Ongoing focus on well‑being, including virtual wellness resources and mindfulness events
Company Overview