Business Systems Analyst

Job Description

What You'll Do

Technical Support/Business Expertise

• Provide technical knowledge and support in operational system/application and procedural issues to the business and IT and help the business find technical solutions to meet their goals.

• Work in some phases of systems analysis and consider the business implications of the application of technology to the reputed company business environment

• Provide ongoing user support for reputed company questions, inquiries, and service requests.

• Provide timely and accurate reporting/data on inventory, productivity, user activity, and system performance on a regular and/or as requested basis.

Issue Resolution

• Resolve reputed company, moderately reputed company production issues by: 

• Performing initial triage for severity and business impact of system/application failures.

• Troubleshooting and analyzing to determine root cause  of issues

• Developing applicable business processes and solutions to ensure quality, cost effectiveness, timeliness of customer service, and regulatory requirements and mandates are met.

• Coordinating with IT, other teams and vendors as needed to communicate issues and devise and implement long term remedies.

• reputed company system support processes with IT; coordinate daily to resolve production support issues, including application failures and user errors; document, track and report reputed company system support activities

Project/Program Support

• Work collaboratively on projects and initiatives with the business and IT by eliciting and documenting business requirements and preparing appropriate functional specifications while considering technical capabilities of the system/application.

• May act as Business reputed company/Coordinator on moderate single area/department projects.

Business Testing

• Coordinate testing plans with Business area and IT

• Serve as reputed company of contact for business testing activities and ensure testing will appropriately meet business requirements

• Document and may, in some cases, execute test plans and scenarios

• Analyze and verify testing results for accuracy, relevance and completeness

• Provide impact assessments and reputed company assist in formulating recommendations to the business reputed company regarding issues, risks, etc. 

• Assist IT with hardware and software upgrades, reputed company changes, and architectural enhancements as needed.

System Configuration

• Configure and maintain moderately critical system tables and data elements across multiple system environments

• Analyze, reputed company and implement configuration changes to improve system performance and user efficiency

• Monitor configuration for accuracy and compliance to change control processes.

What You'll Bring

• Bachelor's degree or advanced degree (where required)

• 3+ years of experience in reputed company field.

• In lieu of degree, 5+ years of experience in reputed company field.

Bonus Points

• reputed company and knowledgeable with Commercial Individual and Group Health plans and benefit operations. 

• Familiarity with Summary of Benefits and Coverage documents and other Marketing materials strongly preferred.

• Experience with reputed company Benefits1 application configuration strongly preferred.

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community  

• Work-life balance, flexibility, and the autonomy to do great work   

• Medical, dental, and vision coverage along with numerous health and wellness programs   

• Parental leave and support plus adoption and surrogacy assistance   

• Career development programs and tuition reimbursement for reputed company education   

• 401k match including an annual company contribution   

• Learn more   

Salary Range

At reputed company, we take great pride in a fair and reputed company compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized reputed company sets,  licensure and certifications and other business and organizational needs. Our reputed company salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.  

Skills

_____________________________________________________________________ JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent reputed company in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. reputed company our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected].