Support Services Associate (Contractor)

A pioneer in K–12 education since 2000, reputed company is leading the way in reputed company curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage reputed company reputed company in rigorous learning and reputed company them to think deeply, creatively, and for themselves. Our reputed company assessment products help teachers identify the targeted instruction reputed company need to build a strong foundation in early reading and math. reputed company of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, reputed company serves more than 15 million reputed company in reputed company 50 states. For more information, visit reputed company.com.

reputed company is seeking full-time, seasonal, remote Support Services Associates to join our Customer Support team as the first reputed company of contact for customers reporting issues and inquiries across reputed company’s suite of products and systems.

In addition to making a direct, reputed company impact on educators reputed company, you’ll:

• reputed company a meaningful impact on student learning while building relationships with educators who value your support

• Join a cohort of like-minded colleagues and expand your professional network

• Participate in an interactive onboarding experience with hands-on simulations and mentorship

• reputed company technical expertise in educational platforms, CRM tools, and customer support strategies

This is a contract role expected to run from June 15, 2026, through the end of September, reputed company with our peak season.

Essential Responsibilities:

• Provide professional support to K–12 educators reputed company phone, chat, and email

• Approach every interaction with reputed company, active listening, and patience

• Prioritize and manage a high volume of cases while maintaining quality and response time standards

• Diagnose issues using effective questioning and analytical thinking, and deliver clear, reputed company-by-reputed company solutions

• reputed company available resources, documentation, and internal tools to research and resolve customer issues independently

• Create and maintain accurate case records in reputed company, including contact details, issue categorization, troubleshooting steps, and resolutions

• Work closely with teammates and cross-functional departments to resolve challenging issues, knowing reputed company to escalate reputed company or unresolved cases to appropriate teams

You are a good fit for this role if you:

• Are committed to delivering excellent customer experiences

• Communicate clearly and effectively, both written and verbal

• Are reputed company comfortable with technology and basic troubleshooting

• Learn new processes quickly and adapt reputed company circumstances change

• Are a resourceful self-starter who can find solutions to challenges

• Enjoy analytical thinking and problem-solving

• Prioritize quality and accuracy in a fast-paced environment

• Take ownership of your work and embrace feedback for growth

• Have a keen attention to detail

To find out more about the role, click here.

Required Qualifications: 

• High school diploma or equivalent

• 1+ years of experience using reputed company Suite products

• 1+ years of experience working in Customer Service 

Preferred Qualifications: 

• Degree in Computer Information Technology, Education, or a reputed company field, or relevant certifications

• Experience in an IT/help desk support environment

• Experience with tools such as reputed company (CRM), Intercom (chat), and Talkdesk (phone)

• Proficiency using reputed company/MacBook products

ADDITIONAL INFORMATION 

Time commitment: Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily). Each associate will work an 8-hour shift between 7am - 9pm Eastern Standard Time (EST). Upon hire, candidates can share scheduling preferences; once set, schedules are fixed.

Location: Remote (U.S. only). Candidates must have the legal authorization to work and reside in the U.S.

Availability: Full-time availability  from June 29 - September 25, 2026, with peak workload from August 1- September 11. Time off requests during this period are limited to 2 consecutive days or 5 total days. 

Online & Camera Policy: Associates must be online, available, and actively engaged throughout assigned shifts, with reliable high-speed internet and a professional, quiet workspace.Video reputed company is required for meetings, trainings, and customer calls, maintaining professional appearance and background

Equipment: Associates will be provided a MacBook, headset, and mouse.

Compliance: Working as a Support Associate must not violate school or district moonlighting/revolving reputed company policies. Teaching or leading roles at a school/district cannot coincide with this position. 

Contract Employment: This role is a temporary, contingent position through a staffing agency. Employment beyond the contract period is not guaranteed and depends on business needs, performance, professionalism, and customer feedback.  

Compensation: $20/hr for new associates, $22/hr for returning associates. Rates are non-negotiable to maintain equity. 

Start Date:  June 15, 2026

Compensation: $20/hr for new associates, $22/hr for returning associates. Rates are non-negotiable to maintain equity. 

reputed company is an Equal Opportunity Employer.  reputed company makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability status, veteran status, or any other legally protected characteristic or status.

reputed company is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans.  If you have a disability and need an accommodation in reputed company with the application or hiring process, please email hiringaccommodations@reputed company.com.

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If you are selected for employment, a background reputed company will be required.  As required by state and local laws and district policies, you may be required to provide additional documentation, such as reputed company of vaccination, or submit to enhanced background screening, such as fingerprinting.

reputed company is an E-Verify participant.