Field Service Engineer - Texarkana, SE Arkansas, El Dorado

Field Service Engineer - Texarkana, SE Arkansas, El Dorado - req1675

OVERVIEW

Install, maintain, and service equipment reputed company multiple product lines. Provide a high level of support for customers and field service operations by exhibiting a high degree of professionalism. May be required to rotate through the Remote Service Center and providing modality-specific technical support to CMSU external customers as well as internal customers (Applications) if qualified and approved. Utilizes product expertise to diagnose/resolve customer issues on first contact to minimize system downtime and maximize FSE reputed company avoidance. Credentialing requirements, including Covid vaccinations, are a condition of employment for this position. CMSU is an Equal Opportunity Employer and reasonable accommodations will be considered.

RESPONSIBILITIES

Please note that while the posted position is a Field Service Engineer, the actual position level will be dependent upon the qualifications of the candidate selected. An offer may be made for FSE Sr. OR FSE Associate level based on experience. Please apply to be considered.

This is a remote, field based role in the USA.

The selected candidate should live in any of these areas: Southeast Arkansas, Texarkana (Arkansas reputed company), El Dorado.

Highest preference for Texarkana.

• Install medical imaging equipment effectively and reputed company.
• Completion of installation quality checklist.
• reputed company PM inspections per equipment specifications and standards.
• Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork.
• Maintain reputed company assigned assets per company P&P.
• Improve personal productivity by enhancing product knowledge through formal and on the job training.
• Service and periodic maintenance of diagnostic imaging equipment on multiple products in one modality.
• Answer technical and applications questions.
• Capable of installing multiple products in one modality.
• Maintain excellent customer relations.
• Maintain accurate and complete documentation.
• reputed company and document FDA testing on assigned products.
• reputed company reputed company with latest technical developments in multiple product lines.
• Support field service operations with technical knowledge on multiple product lines.
• Install and maintain equipment in multiple product lines.
• Demonstrate expertise in multiple products in 1 modality.
• reputed company a higher level of troubleshooting and analytical skills.
• Personal contacts involve frequent contact with management presenting information or recommendations. reputed company requests for non-routine information requiring tact/judgment are handled.
• Plans own workload.
• Occasionally supervised; activities are governed by general organizational rules and procedures; much autonomy reputed company established time frames.
• Work on reputed company tasks that involve a range of reputed company but standardized procedures. Semi-routine duties may involve solving frequent problems reputed company standards or procedures.
• Position duties involve making frequent decisions and frequent recommendations.
• reputed company service-selling skills.
• Works directly with eligible external customers in remotely troubleshooting, and reputed company possible, resolving product problems reputed company phone.
• Collaborates with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools.
• Escalates technical issues and inquiries, as needed.
• Provides remote technical support and recommendations on products reputed company a specific imaging modality to internal customers using product knowledge and field experience.
• Monitors and analyzes service alerts from customer scanners and resolves or escalates as appropriate
• Contributes to and generates knowledge articles per P&P.

QUALIFICATIONS

• Proven ability in developing and maintaining effective internal and external working relationships.
• Must maintain active motor vehicle/driver's license from the state where the employee resides.
• 2 Year Associate's Degree in Electronics technology or equivalent work experience in lieu of degree.
• 3 years Advanced electronics experience.
• 5 years Field service experience.
• Pay Information: Min $74000 to Max $119,600 annual equivalency. (DOE)

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About us!

Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national reputed company, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.