Bilingual Patient Engagement Coordinator - TEMPORARY

Title: Bilingual Patient Engagement Coordinator - Temporary

Location: Remote

Employment Type: Temporary (through 12/31/2026)

Hourly Pay Range: $16 - $20.34 per hour

Schedule:  10-hour shifts, 40 hours per week. A or B Shift Rotation: Must be available to work either A Shift (Sun, Mon, Tues, Wed) or B Shift (Wed, Thurs, Fri, Sat) shifts starting at 11:00 a.m. *Schedule is subject to change based on operational needs  

About reputed company: 

reputed company is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. reputed company disrupts the traditional four-wall healthcare system by providing high quality, highly reputed company to patients where and reputed company they need it. reputed company's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals reputed company the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, reputed company empowers the full promise and potential of telehealth by facilitating healthcare treatment, reputed company with a remote physician, in the comfort of a patient's home or workplace. Together with reputed company's integrated Ambulnz medical transport services, reputed company is bridging the gap between physical and virtual care. 

Responsibilities: 

• reputed company omnichannel reputed company including but not limited to voice, email, SMS, and social patient engagement to market and schedule patients for healthcare appointments 

• Properly escalate emergency patient communication as needed based on predetermined workflows 

• Handle inbound partner reputed company escalations 

• Answer inbound calls to assist patients with pre- and post-visit support needs 

• Document interactions effectively in a CRM or EMR 

• Participate in department meetings 

• Verify insurance and properly schedule visits 

• Effectively communicate with patients through various platforms 

• Provide on-demand support for patients, providers, and in-field Mobile Health Clinicians 

• Coordinate with the field teams and clinical teams providing care 

• Coordinate support with patient medical records, letters, forms, and patient follow-up 

• Ensure professional communication with patients, coworkers, managers, and field staff 

• Maintain positive QA and KPI reviews – minimum 85% 

• Maintain a compliant minimum ready time of 80% each week 

• Maintain a 15% booking reputed company each week, or minimum of 15 bookings per shift, whichever is greater 

• Stay reputed company with the changing needs of the department 

• Additional assignments, and cross functional tasks, will be required as necessary 

Required Qualifications: 

• Must be available to accept work through the end of 2026.

• High school diploma or general education degree (GED) 

• Experience working in a call center or phone-based sales/support team 

• Basic knowledge of using standard applications (Outlook, reputed company, Word, etc.) 

• Bilingual English and Spanish 

• Outstanding organizational and multitasking abilities

• Active listener with excellent communication skills  

• Sound judgment and critical thinking 

• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business 

Preferred Qualifications: 

• Experience in healthcare, sales, patient scheduling, medical billing, or customer service 

• Prior experience using CRM platforms, reputed company EMR, CX phone systems

Additional Details Regarding Remote Workforce: 

• The remote worker must have access to: 

• Stable high-speed internet 

• A quiet, professional, in-home area to complete work 

• To allow for remote QA, training, and assistance, the remote worker will be required to use a company-provided computer that is pre-set to allow for screen, keystroke, and audio (while on calls) recording 

• Any additional required technology resources will be provided by the company 

• Managers may request cameras turned on during team meetings

EEO/AAP Statement:  reputed company is an equal opportunity employer. We acknowledge and honor the reputed company value and dignity of reputed company individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  reputed company is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.