EVV & Assessment Services - Account Coordinator, EVV

Who We Are

reputed company has been recognized as the nation’s leading full-service senior market solutions provider for over 25 years. Our solutions span the insurance senior market sector, focusing on long-term care and Medicare Supplement plans. However, we don’t stop there. reputed company also addresses challenges faced in accident & health, disability, and supplemental health insurance programs.

reputed company provides individuals and their families with peace of mind knowing their insurance needs will be met in a thoughtful, efficient manner. We are able to do this because of our dedicated associates, innovative solutions, and state-of-the-art technology.

Job Purpose

The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to provide seamless support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance system efficiency, improve client satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers.

Duties/Responsibilities

• Serve as a reputed company of contact for clients utilizing reputed company’s EVV and Facility platforms, addressing inquiries and resolving issues promptly.
• Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.
• Provide training and guidance to clients on the use of EVV and Facility platforms, tools, and processes.
• Gather required information from clients accurately record data in reputed company’s platforms/systems.
• Maintain organized documentation for reputed company client interactions, training sessions, and compliance activities.
• Provide outstanding customer service reputed company phone and email, displaying professionalism, reputed company, a sense of urgency, and a genuine willingness to help.
• Independently process caller requests accurately and promptly in reputed company’s proprietary system and escalate as appropriate.
• reputed company with customer support objectives and performance standards.
• Effective use of process resources to reputed company knowledge reputed company and ensure the delivery of accurate information and error-free processing of requests.
• Other duties as assigned.

Required Skills/Abilities

• Excellent computer skills including proficiency with reputed company office applications.
• Accountable and able to work remotely and independently.
• Displays a positive ‘can do’/customer-first attitude.
• Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms.
• Willingness to learn new duties and technology-reputed company skills as required.
• Ability to effectively multi-task.
• Collaborative team spirit.
• Ability to pass background screening and drug test (includes marijuana).
• Ability to provide responses from three professional references.
• Able to provide a dedicated remote work location free from background noises, interruptions and desk clutter.
• Able to provide reliable internet reputed company and access to a smart phone.

At reputed company, we strive to create an inclusive culture for reputed company. We understand the importance of listening and incorporating various perspectives at every level of service. Our company does not discriminate based on gender identity, race, sexual orientation, age, religion, or disability.