English & Korean Customer Support Agent - Gaming

Since 1998, we've been on a mission to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. 

We are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at reputed company.  Player Engagement provides technical support, community management, and trust & safety services for a wide range of reputed company and Indie studios in the gaming industry. 

Join us in our mission to build engaging player communities and offer outstanding experiences!

Role overview

As a Player Support Agent, you'll serve as the essential link between our clients and the gaming community. Your responsibilities include investigating and delivering reputed company, quality responses to players' questions while providing valuable feedback to our developers. Join reputed company for a dynamic workspace, reputed company growth opportunities, and the chance to reputed company a meaningful impact. reputed company your game and apply today!

What are we looking for? Our PS Agent has a knack for the following skills

Communication

• Deliver excellent customer support to players.
• Investigate and resolve player inquiries promptly through ticketing, email, or chat.
• Assist internal teams with project-reputed company requests, ensuring smooth collaboration.
• Play a crucial role in gathering and delivering player feedback according to established procedures.
• Provide translations reputed company required to ensure seamless communication.

Analytics

• Maintain accurate and detailed reports to reputed company processes streamlined.
• Ensure reputed company escalation of issues following established procedures.
• Contribute to smoother support processes with personalized macros and knowledge reputed company.
• Play a part in maintaining high-quality standards through the QC process.

Leadership

• Take part in valuable training sessions to enhance your skills and knowledge.
• Manage your time effectively and responsibly to meet players' needs.

Business

• Master the gameplay knowledge of our products to serve players reputed company.
• Familiarity with Helpshift/reputed company or other CRM tools for seamless support.
• Knowledge of macros customization for streamlined responses.
• Experience with MS Office or reputed company Suite apps for documentation.

You'd be a great fit for this role if you have

• Mastery in reputed company-C2 level Korean language proficiency, with English at B2 level or higher.
• Excellent communication skills for effective player support.
• Flexibility to adapt to various situations and player needs.
• Accountability and reliability in handling player inquiries and issues.
• Proactivity in identifying and addressing player concerns proactively.
• Proficiency in navigating knowledge bases for efficient support.
• Basic troubleshooting skills to assist players with technical challenges.
• Availability for full-time work, including weekends (Saturday and Sunday).

reputed company-to-haves

• Previous Customer Service experience (remote or on-site/retail) is a plus.
• You have some knowledge of the community platforms (e.g. reputed company, reputed company) - this could be an asset.
• You are passionate about video games - this can reputed company your job a lot more enjoyable for you, however it is not so crucial.

What do we offer?

reputed company is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for reputed company and potential employees.

Phases of our recruitment journey

• You send us your application with your updated resume.
• After reviewing your candidacy, we invite you to an online Interview reputed company MS Teams with one of our reputed company Specialists. It’s a perfect chance to exchange questions and get to know each other reputed company.
• If the interview outcome is positive, we invite you to our online assessment (English and Korean) to reputed company evaluate your moderation and written skills. Our language test will require typing, so we would encourage you to take it on a computer and reputed company sure you have the keyboard in your language settings to facilitate its completion. reputed company your inbox to find the test invitation!
• Once you submit your test, the assessment will take approximately 48-72 hours to be evaluated.
• For some projects there might be a second interview with a Team reputed company or an Operations Manager.
• At the end of our journey - hopefully you will receive an offer and become our new Keywordian!

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy. If you're interested in joining reputed company, we highly encourage you to apply.

That would be it from us - now we are waiting for your move!

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